Hospitality in the New Age
November 14, 2018 12:41pm
By Katie Scheer
Serving the millennial generation calls for a change of routine, as they now represent the largest generation in the country. Millennials are known to be impatient yet pragmatic idealists, while also being known as authentic and transparent. These traits are what make them different from other generations and very unique customers.
Having an understanding of the millennial lifestyle is key in knowing how to give them the style of service they need. What was once expected and warmly welcomed in the hospitality industry now calls for a redefinition.
Here are some key millennial traits to know and understand:
Knowing these personality traits about millennials will help redefine customer service for the new chapter of customers. Catering towards millennials is an investment, and streamlining service and creating an authentic stay will bring in millennials and keep them loyal towards your business. That's a good goal, right?
ProSolutions is a consulting firm focusing on the hospitality industry dedicated to improving the customer experience by helping companies be the best they can be with exceptional customer service and sales processes, all supported by smart pricing.
The company’s solutions center around three areas: mystery shopping (featuring actionable recommendations with every evaluation), competitor pricing analysis (target pricing opportunities by seeing your pricing compared to your competitors), and training & certification (in-person and/or computer-based training customized to your team and needs).
For more information, please visit www.prosolutions.net.
Contact: Katie Scheer
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