Flexibility, customizability and strong Professional Services and Account Management teams were among the factors that led to Homestead Resort’s decision to re-install SMS|Host.
STOWE, VT — June 14th, 2018– Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, is pleased to announce that Homestead Resort, has selected to return to Springer-Miller Systems. Previously a long-time SMS|Host customer, the property chose to test a cloud-based PMS solution but discovered that the functional requirements did not meet the needs of their resort operations.
Springer-Miller Systems’ SMS|HOST PMS not only offers a complete hospitality management platform but also offers the flexibility and customization to each of its customer’s needs. Springer-Miller’s guest-centric focus, depth of luxury functionality and robust integrations allow Homestead Resort to streamline property operations while continuing to enhance guest service.
Homestead Resort has always been a valued SMS customer with whom we are delighted to be reconnected. SMS|HOST allows the resort to maximize its daily operation through flexible configuration options, customizable reporting, and hands-on training from the experienced SMS Professional Services team along with 24 x 7 live in-house support representatives.
“Our previous system impacted our ability to offer the highest level of service due to its limitations. We need flexibility in order to immediately respond to guest requests, which Springer-Miller allows us to do” commented Paul Christensen, General Manager, Homestead Resort, “The professionalism and knowledge of our on-site implementation team and ongoing account management team has been extraordinary.”
Michelle Young, Vice President of Sales & Marketing at SMS shared, "The difference between SMS in comparison to other companies serving the luxury/resort market is our level of customer service and account management. We have personal relationships with each customer. We know their operations and we work with them to implement our software in a way that best serves them. The depth of our product offerings and integration capabilities allows users to customize and modify rate package, update and personalize guest folios, provides a comprehensive list of reports to facilitate business analysis and maximize revenue. Full service resorts operate in their own unique way to deliver outstanding experiences for the guest, which necessitates a guest centric system that allows for user tailoring to meet the needs of individual resorts.”
Please visit us at HITEC Booth #919 in Houston next week to learn more about our newest offerings: SMS|HOST Anywhere, World NXT, Teres POS and much more.