Hawaiian Hotels & Resorts Selects UniFocus for Hospitality-Specific Labor Management Solutions
March 30, 2016 12:40pm
DALLAS – March 30, 2016 – Hawaiian Hotels & Resorts has tapped Dallas-based UniFocus to provide its labor management and time and attendance solutions. The Hawaii-based hotel management and ownership firm, whose resorts comprise a large and complex labor pool, chose UniFocus for its hospitality-specific workforce management expertise and advanced technological solutions.
“Integrating labor management and time and attendance was a critical next step for us,” said Jansen Medeiros, managing director of Hawaiian Hotels & Resorts, which owns and/or manages two resorts on Maui and the Big Island. “While our current system has those capabilities, we needed a more robust solution to accommodate the size of our resorts and the complexities of our operating environment.”
He continued, “Labor is the largest expense of most hotels yet it typically is still run with spreadsheets and other manual tools. Managing labor with UniFocus provides more predictability and enables us to deliver service at a consistently high level.”
Medeiros anticipates that the process of approving vacation time alone will be reduced by as much as 80 percent with UniFocus’ technology. “Automating certain processes will significantly reduce administrative time for our management teams, enabling them to spend more time servicing our guests.”
Backed by 35 years of industry expertise, UniFocus’ Labor Management System is a single-source, cloud-based solution with real-time reporting that helps hospitality and other service industry organizations tackle the complexities of budgeting, planning and workforce scheduling. Its accurate forecasting of business volumes lets management put the right staffing in place at the right time. Time & Attendance puts real-time interactive technology into the hands of management and employees to optimize scheduling.
“We’re delighted that Jansen and his team at Hawaiian Hotels & Resorts determined our solutions to be the best match for their needs,” said UniFocus founding partner and CEO Mark Heymann. “UniFocus’ system integrates advanced labor management with employee engagement and customer satisfaction tools, which together will help Hawaiian optimize its multi-property workforce while maintaining the exceptional service culture for which it is renowned.”
hawaiian hotels & resorts,
labor management system,
time & attendance
Founded in 1998 by seasoned industry executives, UniFocus started out measuring guest satisfaction for clients in hospitality. The company added a dedicated meeting planner feedback tool and a mystery shopper function before evolving into the workforce end of business -- labor management, time and attendance and employee feedback. In 2014, an employee engagement tool was instituted and the three disciplines – labor management, engagement and customer satisfaction – came together to create Total Workforce Performance. UniFocus offers a wide range of training and educational opportunities that teach best practices and skills necessary to improve productivity. Custom consulting services are also available on demand.
Based in Dallas, UniFocus has grown to become one of the largest performance management firms in the service sector, supporting thousands of locations globally in more than 100 countries. It is ranked among America’s fastest growing privately owned companies in the Inc. 5000. UniFocus, 2455 McIver Lane, Carrollton, TX 75006; 972-512-5000; info@UniFocus.com; www.UniFocus.com; Facebook: @UniFocus; Twitter: @UniFocus.
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