Following a successful grand opening in early October during the 2018 Cancun Travel Mart conference, Haven Riviera Cancun Resort & Spa is proud to introduce its key executive group that will lead the resort.
Ernesto Luna has been named General Manager. Mr. Luna is an experienced manager with a demonstrated history of leading luxury lifestyle hotel operations. In this role Ernesto will be responsible for all day-to-day operations, collaborating with Sales & Marketing, overseeing the F&B program and ensuring top level service standards. Ernesto’s career kicked off when he joined the Gran Melia in Cancun to open the Royal Tower in 2000. Following a successful opening, Ernesto was transferred to Gran Melia Mexico City, then to the Paramount in New York. Following a successful opening, Ernesto was transferred to Gran Melia Mexico City then to the Paramount New York. Soon after Ernesto helped launch ME by Melia and served as the GM for ME Cancun from 2006-2008. This role was followed by an 8-year tenure as the GM for ME Cabo. Most recently, Ernesto was the GM for ME Miami prior to joining Haven Resorts.
Florian Connert has been named Sr. Director of Sales & Marketing. Mr. Connert is a 20-year hospitality industry veteran with a proven track record for launching and managing resort marketing efforts. In this role Florian has driven all pre-opening efforts, from brand conceptualization to creating rate structures. He actively manages the entire Sales & Marketing team and day-to-day marketing efforts. Prior to joining Haven, Florian served as the DOSM of Melia Caribe Tropical launched The Level concept for Melia Hotels International in the Dominican Republic and Director of Sales, Caribbean for AMResorts where he oversaw Sales &M efforts for five properties, including the launch of the Secrets and Sunscape brands in properties ever Excellence Punta Cana. An avid world traveler, Florian speaks five languages including German, English, Spanish, Italian and French. He was born in Salzburg, Austria and currently resides in Playa del Carmen with his wife and three children.