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by Katie Scheer

You don't want your customers to ever look like this when they are dealing with your company. Frustration = Lost Sales. And what's more is that lost sales equates to lots of poor publicity. Don't forget that negative news gets posted and talked about more than the good news, so do your best to create positive situations that result in that rare, good press.

We have some tips and suggestions for you that come from this simple, yet thorough, infographic from Provide Support , a company that is all about creating better customer accessibility and experiences. This infographic will teach you the 20 customer service skills every customer-facing employee should master. Share it with your entire team. That way you can celebrate having happier customers and increased revenue.

"One customer well taken care of could be more valuable than $10,000 worth of advertising." - Jim Rohn

About Katie Scheer

Katie Scheer was named Vice President in November of 2006 after two successful years as the Director of Operations for ProSolutions.  She leads the company operations, sales and marketing, network and revenue management, new customer initiatives, and corporate strategy.

Katie has been on the ProSolutions team since May, 2002.  She started with the organization as an Operations & Project Manager, and then became the Strategic Operations Manager.  While in these positions, she successfully assisted in the crafting, implementation, and execution of innovative company branding, service diversification, and strategy-supportive policies and procedures.

Katie previously served as Marketing and Strategy Manager for BUD Publishers.  Prior to holding this position, Katie attended University of West Florida where she earned a Bachelor of Science degree in Business Management. Katie currently resides in Orlando, Florida, with her husband, Chris, and two children, Cade and Courtney.

Contact: Katie Scheer

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