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June 15, 2016 — Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, will be demonstrating their latest mobile chat functionality in booth #825 at HITEC, the world’s largest and most extensive hospitality technology event, in New Orleans, June 21-23.  

Guestware Mobile Chat gives hotel guests the flexibility to communicate directly with associates via mobile device before, during or post-stay. They can pick items from a pre-customized list or initiate a live chat exchange with operators. While the conversation is recorded within Guestware for future review and analysis, service requests can also be automatically dispatched to staff via the Guestware Mobile App to ensure guest satisfaction in real-time. Guestware Chat is designed to be opaquely integrated with existing 3rd party guest-facing hotel apps for a seamless end user experience.

”We are very enthusiastic to unveil Guestware Mobile Chat at HITEC this year. We believe this new functionality to be a game-changer as it relates to hotel guest communication,” said Mike Benjamin, Vice President, Guestware. “The ability to chat with an associate from the comfort of your mobile device is the future of communication. And, it has arrived!”

Watch our chat video to learn more 

Additional Features of Guestware Software Include:

Guest Response: Automate and optimize hotel staff task assignments ensuring that all guest issues are resolved in a timely manner. Make insightful decisions from identified guest trends to lowering operating costs while improving guest satisfaction.

CRM + Loyalty: Track all of your guest information and interactions in one place. Seamless integration with your property management system and central reservation system allows for enhancing and personalizing the guest experience.

Facilities Maintenance: Intelligently schedule and track preventive maintenance tasks to efficiently maintain a facility delivering exceptional guest satisfaction while optimizing the building owner’s capital investments.

Guestware offers product editions designed for each hotel size and type. Guestware Select is perfect for select-service hotels while Guestware Full Service meets the demands of a luxury, full-service, or boutique hotel. For sophisticated CRM and loyalty program management implementations, the Guestware Plus subscription enables Guestware to be tailored to the hotelier’s unique needs.

Guestware will be demonstrating the latest version of the software at HITEC in booth 825. Stop by during happy hour on Tuesday, June 21 starting at 3pm. Attendees can enjoy complimentary food, refreshments, spirits, and a chance to win a tablet!

Additional information about Guestware can be found at

About Guestware

Guestware is a powerful, integrated Guest Experience Management software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies.

Guestware began as a CRM and guest experience management software solution developed specifically for the hospitality industry in the mid-90s. Today, Guestware and its global implementation partners serve more than 1,000 hotels worldwide, including large brands and independent hotels in over 70 countries.

Contact: Julie Hoit

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