Total $0.00


Houston, Texas - Guestware and iRiS Software Systems recently partnered to create a two-way software integration to help streamline hotel guest requests and associate maintenance issues through a guest mobile application for a new luxury hotel in downtown Houston.

Designed for the guest's own smart device, the iRiS Mobile Valet app offers an interactive application which replaces the traditional guest welcome pack with up-to-date, live destination information. The multilingual app enables guests to purchase in-room dining, shop for products both internally and externally, book spa treatments, interact with hotel systems such as the TV or Room Controls, access local maps and attractions and even airport and flight information.

The integration with Guestware software automates the entire guest request process from the guest facing aspects to the back-of-house completion of the work.  This not only streamlines the work flow, but provides full accountability with an electronic record and database system of the entire process. Guestware is used by the hotel to track and respond to all guest requests in addition to all guest and associate maintenance issues. When requests are received from iRiS and other sources, Guestware automates the back-of-house processes using auto-dispatching with Android mobile devices to deliver the job ticket to the appropriate staff member. When the work is completed, the staff member closes the ticket from their mobile device which then updates the guest through the iRiS mobile application. If work requests are not being completed in a timely manager, Guestware can send alerts and escalation messages to management which ultimately creates full accountability and higher guest satisfaction.

The two-way integration between Guestware and iRiS leveraged the HTNG Customer Profile Specification which provides core services and a schema for a more structured customer profile. This specification allows for the two systems to be able to interconnect and interoperate seamlessly. 

"We are delighted to be working closely with Guestware to offer the new luxury hotel in downtown Houston a unique service offering to their guests, we expect this to be the first of many such projects where the two companies will partner to bring a new service dynamic to the hotel industry" said Chris Atkin, CCO at iRiS Software Systems.

About Guestware

Guestware is a powerful, integrated Guest Experience Management software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to or call 888-50-GUEST.

Contact: Julie Hoit, Marketing Manager / 888.504.8378

About iRiS Software Systems

London-based iRiS Software Systems Ltd is an award-winning interactive guest services application creator, providing apps designed for hotels, cruise lines and restaurants. The iRiS applications are designed to improve the guest experience, increase revenues and reduce costs, improve communications between guests and staff and provide a smart marketing tool. Both tablet and mobile phone applications are available. For more information, please email / or visit

Related News

The Ace Hotel Portland Goes Leading Edge with Cloud Tech that Personalizes the Guest Experience

Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems

Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

InterContinental Malta Implements Guestware to Personalize the Guest Experience

Belle Mont Farm Implements Guestware

iRiS Software Systems Appoints New CEO as Company Continues Its Growth

iRiS Software Systems Announces Microsoft as First Guest Speaker to Take the iRiS Platform at HITEC Toronto

Guestware Celebrates 20 Years of Exhibiting at HITEC

Are Select Service and Boutique Hotels Ready for Automated Maintenance and Guest Response Software?

Guestware Releases New Features

Callaway Gardens Implements Guestware

Guestware Partners with Infor Hospitality to Create a Two-Way Integration

Guestware Partners with Agilysys LMS® to Create a Seamless Integration for Their Customers

iRiS and Nu-Menu Partner to Bring a Nu Digital-Dining Experience to South African Restaurant Market

Marco Pierre White Restaurants Partners with iRiS Software Systems

iRiS Software Systems Closes £6.5m Series A Funding Round Led by JMI Holdings

iRiS and Travio Partner to Enhance Luxury Guest Experiences in North America

Guestware to Exhibit Their Latest Mobile Chat Functionality at HITEC in New Orleans

Leading Hospitality CRM Firm Seeking an Implementation & Training Specialist

All News »

Please login or register to post a comment.