Washington D.C., August 28, 2019 – KNOWCROSS, the global leader in providing service quality and optimization solutions, is thrilled to announce the addition of Grand Pacific Resorts to its growing list of timeshare resort partners using their platform. Grand Pacific Resorts with more than 30 years of timeshare resort management experience has elected to implement the Knowcross platform to support their award winning service culture.
Grand Pacific Resorts will use all of the modules on the Knowcross platform i.e. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Mobile as well as the KNOW Maintenance module upon release. These solutions will help enrich their timeshare owners and guests vacation experience as well as enhance team productivity and financial performance.
“At Grand Pacific Resorts we pride ourselves on our service culture anchored on the opportunity to deliver distinct and memorable vacation experiences. We recognize that having a system like Knowcross will truly enhance our service delivery while driving accountability and efficiency,” said Nigel Lobo RRP, Chief Operating Officer of Grand Pacific Resorts. “Incorporating Knowcross gives us an ally that understands our business and assists us in maximizing productivity while supporting our signature services and reputation as a leading timeshare resort management company,” remarked Lobo.
All modules of the Knowcross platform seamlessly integrate with SPI Software – the resort property management system used by Grand Pacific, in a way that helps them achieve newer levels of service optimization. With Knowcross installed, the resort staff is better equipped to improve internal operational productivity as well as enhanced vacation experiences.
“We’re thrilled that Grand Pacific Resorts chose to use Knowcross’ Service Quality Management platform. Timeshare resort management is a fast growing segment and it gives me a lot of satisfaction that Grand Pacific, one of the premier timeshare resort management companies has decided to utilize the power of the Knowcross platform in order to maximize efficiencies and service quality levels” commented Karen O’Neill, President – Americas, Knowcross