Grand Pacific Resorts and Knowcross Partner to Boost Timeshare Resorts Experience

/Grand Pacific Resorts and Knowcross Partner to Boost Timeshare Resorts Experience

Grand Pacific Resorts and Knowcross Partner to Boost Timeshare Resorts Experience

|2019-08-29T14:23:23-05:00August 28th, 2019|

Washington D.C., August 28, 2019 – KNOWCROSS, the global leader in providing service quality and optimization solutions, is thrilled to announce the addition of Grand Pacific Resorts to its growing list of timeshare resort partners using their platform. Grand Pacific Resorts with more than 30 years of timeshare resort management experience has elected to implement the Knowcross platform to support their award winning service culture.

Grand Pacific Resorts will use all of the modules on the Knowcross platform i.e. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Mobile as well as the KNOW Maintenance module upon release. These solutions will help enrich their timeshare owners and guests vacation experience as well as enhance team productivity and financial performance.

“At Grand Pacific Resorts we pride ourselves on our service culture anchored on the opportunity to deliver distinct and memorable vacation experiences. We recognize that having a system like Knowcross will truly enhance our service delivery while driving accountability and efficiency,” said Nigel Lobo RRP, Chief Operating Officer of Grand Pacific Resorts. “Incorporating Knowcross gives us an ally that understands our business and assists us in maximizing productivity while supporting our signature services and reputation as a leading timeshare resort management company,” remarked Lobo.

All modules of the Knowcross platform seamlessly integrate with SPI Software – the resort property management system used by Grand Pacific, in a way that helps them achieve newer levels of service optimization. With Knowcross installed, the resort staff is better equipped to improve internal operational productivity as well as enhanced vacation experiences.

“We’re thrilled that Grand Pacific Resorts chose to use Knowcross’ Service Quality Management platform. Timeshare resort management is a fast growing segment and it gives me a lot of satisfaction that Grand Pacific, one of the premier timeshare resort management companies has decided to utilize the power of the Knowcross platform in order to maximize efficiencies and service quality levels” commented Karen O’Neill, President – Americas, Knowcross

About Knowcross

Founded in 2002, Knowcross is the global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom‐line.

The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways and fire alarm systems.

With a global customer base across 40+ countries, Knowcross is a trusted partner to some of the world’s most well-known global brands including Aqua-Aston, Capella Hotels & Resorts, Cheval Residences, Hoxton, Hyatt, Hilton, IHG, Kempinski, Minor Hotel Group, Oberoi Hotels & Resorts, Radisson Hotels,

Rosewood, Sydell Group, Taj Hotels, The Doyle Collection , Sutton Place Hotels Shangri-La and Nikko Hotels; as well as marquee independents such as Angad Arts Hotel, Dolder Grand Zurich, Inn at Perry Cabin, Le Barthélemy Hotel & Spa, Le Bristol Paris, Mandarin Orchard Singapore, Ojai Valley Inn, The Curtain London, The Mark New York, The Ned London and The William Vale Brooklyn.

For more information, call +1 866 601 5669, email [email protected] or visit

Contact: Mohit Chand

[email protected] /+1 866 601 5669

About Grand Pacific Resorts

Grand Pacific Resorts creates experiences worth sharing for more than 70,000 owner families and tens of thousands of loyal guests each year. Based in Carlsbad, California, the resort management company tailors its services to preserve the distinctive experience offered by each destination. Owners and guests vacation with Grand Pacific Resorts year after year because they appreciate the team’s heartfelt service culture and passion for hospitality.

For more information, visit

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