Total $0.00


Smartconcierge guest engagement solutions leader unveils next generation and first-of-its-kind real-time staff productivity and cross-property enterprise-wide analysis features in Ivy®

SANTA MONICA, CA (January 8, 2019) – Go Moment®, the world’s largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy® Analytics 2.0, the world’s first Enterprise-ready real-time hotel guest engagement and staff productivity business intelligence tool.

Facilitated by the implementation of Go Moment’s smartconcierge solution, Ivy®, these cutting-edge business intelligence and analytics capabilities give hoteliers unprecedented visibility into guest engagement and communications at scale. Hoteliers get an immediate snapshot of guest issues, which then influences hotel operations and evolves the guest experience by proactively reducing unanticipated or unaddressed guest service concerns. Go Moment’s robust Ivy® Analytics provides insights on the combined productivity of the hotel staff plus Ivy. One Go Moment client, for instance, could see that Ivy had saved its staff 900 hours in the last year, with Ivy’s response time averaging 0.1 seconds.

Go Moment’s new data platform enhancements enable hotel group executives to review their analytics on a per-property basis, viewing success benchmarks and trends over time. These metrics can then be compared against other properties or in relation to a competitive set of other hotels. The top three features of Go Moment’s new real-time analytics that hotels use to drive success are:

  • Response time by all staff, with Ivy included — This powerful benchmark also reveals consistency in service. Top-performing hotels with Ivy have a two-minute or less resolution time, improving guest engagement rates and raising guest satisfaction
  • Real time guest sentiment and campaign activity – Hoteliers can better grasp the impact of service delivery on guest satisfaction. This conversion datapoint looks at guest feedback at mid-stay, and how many guests look to write positive reviews.
  • Resolutions of guest issues by staff versus resolutions by Ivy — This metric reveals Ivy’s multiplication factor relative to hotel staff communications. Go Moment offers custom improvements to the smartconcierge AI-driven responses to further enhance Ivy responses and automation rates over time.

Other analytics include total outgoing and incoming messages, number of times guests are successfully reached, total unique guest responses, engagement rate, and average staff resolution time per user and as detailed as hotel staff person by name. Staff using Ivy were measured to be 8% more engaged per year.

“Go Moment continues to rapidly develop based on feedback from our clients, partners, and industry leaders in order to deliver world-class business intelligence and analytical insights to hoteliers,” said Go Moment CEO Raj Singh. “We are thrilled to be the exclusive provider of real-time analytics that enable hotel management to better measure and control the entire guest experience. We commit to providing hoteliers innovative, easy to use solutions that lead to fast improvement of the guest experience and loyalty. We look to constantly raise the bar and be a vehicle to bring the innovative hotelier’s ideas to life.”

Later this year, Go Moment will announce exciting new expansions to its AI product suite, which will also contain powerful business intelligence, new booking revenue opportunities, and guest sentiment insights.

To learn more about Ivy and Go Moment, visit

About Go Moment™

Ivy®, powered by Go Moment®, is the world's first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

All product names, logos, and brands are property of their respective owners. All company, product and service names used in this press release are for identification purposes only. Use of these names, and brands does not imply endorsement.

Contact: Deborah Pevenstein, VP, Marketing | Go Moment, creators of Ivy

(703) 864-1442

Related News

Chesapeake Hospitality Maximizes Data Management and Forecasting Efficiency With ProfitSword

Kahala Hotel & Resort Upgrades Financial Accounting to Aptech PVNG

Generation AI - How Hotels Are Adapting to the Demands of More Millennial Guests

A Guest-Centric Future Powered by AI: Taking Guest Relationships to the Next Level

Award-Winning Opus Hotel Selects Ivy Smartconcierge to Exceed Guest Expectations

Urgo Hotels & Resorts Installs Targetvue for Standardized Budget Across 40 Properties

Increasing Guest Engagement and Revenues Using a Smartconcierge

Hotel Guest Experience Innovator Go Moment Celebrates Record-Breaking Year

Auro Hotels Partners With ProfitSword to Maximize Data Management Efficiency and Forecasting Abilities

NAVIS Announces Launch of the Only Complete Hospitality CRM Platform

World Travel Awards Recognizes TravelClick for Best-in-Class Booking Engine

TravelClick Featured as Key Speaker at 2018 Google Travel Executive Forum

The Peabody Memphis Installs Aptech PVNG Cloud Accounting to Simplify Processes

ProfitSword Reinforces Management Team Structure as Part of Planned Growth Strategy

Oliver Companies Goes Mobile: Installs Aptech PVNG Enterprise Accounting for 18 Properties

Lightstone’s Business Intelligence Platform Gives Execs Portfolio Performance in the Palm of Their Hand

5 Reasons Why Hotel Business Intelligence Is the Future

Hoteliers Round Out First Half of 2018 With Consistently Strong Bookings and Rates

New Castle Hotels & Resorts Benefits From Maximized Data Management Efficiency and Transparency Since Partnering With ProfitSword

Pinnacle Hotel Management Integrates Accounting, Budgeting/Forecasting and Business Intelligence to Support Growth

All News »

Please login or register to post a comment.