RoomKeyPMS selects Go Moment’s Ivy Platform as its Preferred Guest Engagement Texting Service for Hotels
May 4, 2016 – Santa Monica, CA – Go Moment announced today that its Ivy Platform has been selected by RoomKeyPMS as its Preferred Guest Engagement Texting Service for its Hotel Customers.
As part of this designation, RoomKeyPMS is providing an exclusive API integration for the Ivy Platform, allowing automatic population of relevant guest data from participating RoomKeyPMS hotels into the Ivy Platform – saving hotel labor while dramatically increasing guest engagement.
Ivy is the world’s first smart texting guest engagement service for hotels, powered by IBM Watson’s artificial intelligence technology. Ivy engages with hotel guests automatically by texting, with no app to download or email to open – generating in-stay guest engagement rates 5-10x that of industry averages – allowing hotels to service their guests better, including identifying unhappy vs. happy guests in real time, while on property.
“We’re excited to team up with RoomKeyPMS and receive this exclusive designation,” said Raj Singh, Go Moment’s CEO. “Ivy is already helping guests at RoomKeyPMS hotels, and is available to over 10 million hotel guests annually. Our seamless integration with RoomKeyPMS makes Ivy that much more potent for automatic, real-time guest engagement. This is a big step for guest service, and helps hotel staff reduce operational load while measurably increasing service quality,” he added.
“Identifying the right guest texting service to endorse and recommend to our hotel clients has become increasingly important as texting has become the dominant form of communication for so many people.” said Jeff Hamilton, Vice President of Sales and Marketing, RoomKeyPMS. “We selected Ivy due to its broad automating functionality and the positive results clients with Ivy are experiencing. Enhancing Ivy with direct integration with our PMS means the guest on-boarding onto the platform is as automatic as the guest engagement, providing a competitive benefit for our hotel clients,” he added.