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Builds out its operations, marketing and sales teams to address complex network growth in hospitality

Chicago, October 20, 2016 — As hoteliers battle the challenges of keeping up with rapidly evolving communications technology and controlling their higher costs, Cloud5 Communications announced growing demand for its advanced solutions and an expanded team, adding senior professionals in operations, marketing and sales.

Cloud5 is the recognized leader in translating complex communication needs into simplified networks and strategies, resulting in unmatched network efficiencies, improved guest satisfaction and revenue enhancement opportunities for its clients. The new hires come at an opportune time as Cloud5 attains its next level of growth, achieving 4,000 hotel clients and receiving coveted network standards certifications for several major hotel brands.

These team additions allow Cloud5 to further expand its ability to serve rapidly growing customer demand, driven by the industry’s continued movement toward more advanced, integrated data and voice networks.  More hoteliers are looking for long-term strategies that take into account guest trends for high volume data and streaming applications as well as anticipate new requirements in new areas such as location-based messaging and mobile guest services.

Mark Holzberg, Cloud5 Communications Executive Vice President and Chief Commercial Officer said, “With these new industry experts now part of Cloud5, we’re even better equipped to elevate our support and operations processes to serve the complex needs of our hotel clients and expand business development efforts, responding to the accelerating demands for integrated data and voice solutions.”

The appointments announced today, include:

Steven Heselius, Senior Vice President of Operations. A 25-year hospitality industry veteran, Steve manages all aspects of the growing Cloud5 technology operations and support teams, including implementation, project management, provisioning and service. Prior to Cloud5, Steve held leadership positions in hospitality technology and operations with global brands such as Hard Rock Hotels & Casinos and Ginn Clubs & Resorts.

Katrina Pruitt-Andrews, Vice President of Marketing. Katrina leads Cloud5 marketing communications and branding, including public relations, web, events, advertising, direct marketing and sales engagement. She brings more than 20 years of hospitality experience with industry leaders such as MICROS, Sabre, and Travelclick, and a track record of helping deliver high value, actionable insight to the market.

Jeff Smith, Director of Business Development. Jeff is focused on developing Cloud5 customer relationships in the Western US from his base in Los Angeles. He works with hotels, owners and management companies to optimize integrated HSIA, hosted PBX/VOIP and WAN/LAN network solutions to deliver quality service to staff and guests. Prior to Cloud5, Jeff was with HIS and Quadriga Americas, and now brings 20 years of consultative business development experience to Cloud5.

Graham MacDonald, Director of Business Development. Based in the mid-Atlantic region, Graham is an experienced hospitality technology business development professional. Focused on the eastern US, Graham helps hotel operations, management companies and ownership groups derive operational and guest service value from robust cloud-based data and voice solutions plus enhanced networking. He brings a wealth of knowledge from his experience at companies such as PureHD, Single Digits, Swisscom and iBAHN.

Alexandre (“Alex”) Fux, Senior Enterprise Sales Engineer. Alex provides high-level engineering and product support for the most advanced customer networks and applications. He builds and nurtures long-term relationships with clients, providing product and technology guidance for complex requirements, as well as solutions design and engineering for advanced networks, specializing in major accounts. Alex has many years of experience in the US and Europe through his work at Single Digits and Swisscom.

Holzberg concluded, “Today’s hoteliers face the twin challenges of fast-evolving technology demanded by guests to meet their rapidly changing communications needs, and the imperative to contain operating costs with solutions that meet those needs. Cloud5 delivers simple, all-inclusive, cutting-edge solutions in a single place – helping hotels create communications strategies for the long term, and achieve cross-platform efficiencies never available before. We’re thrilled to announce the expansion of our team to accelerate our company’s growth, and our customers’ success, in the weeks ahead.”

Cloud5’s integrated solutions provide innovation, cost effectiveness and operational efficiencies, to let hoteliers save time and money as they meet increasing guest demands for seamless technology with ease, while driving revenue and profitability at the same time. 

About Cloud5 Communications

Cloud5 Communications simplifies complex networking and support for the hotel industry. It delivers a comprehensive user-friendly platform that brings together advanced cloud-based data and voice solutions, including end-to-end High-Speed Internet Access (HSIA), converged networks, hosted PBX/VOIP, network design and WAN/LAN management, and contact centers, for more than 4,000 hotels touching more than 1,000,000 users worldwide. The rapidly growing company has more than 500 employees worldwide with its headquarters in Chicago.

Contact: Michael Frenkel, MFC PR – New York / (212) 808-6559

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