Free In-Room Wi-Fi, YES; Free Pool-Side Wi-Fi, NOT SO MUCH - Survey Prioritizes Hotel Amenities
December 13, 2013 7:15am
NEWTON, Mass., Dec. 13, 2013 -- TripAdvisor®, the world's largest travel site*, today announced the results of the TripBarometer Truth in Travel Survey1, which reveals the hotel amenities and services U.S. travelers find most and least important.
Free Wi-Fi, Parking and Breakfast in High Demand; But Travelers Not as Interested in the Mini-Bar or Spa
Most Important Hotel Amenities for U.S. Travelers
Least Important Hotel Amenities for U.S. Travelers
Accepting My Cards and Speaking My Language Top Traveler Wish Lists
"Accept my credit cards" (59%) and "hire staff who speak my language" (34%) are the top things U.S. travelers wish their hotels would do, as compared to 12 percent who wish hotels would "include typical food from my country in the menu."
Meanwhile, there are some good signs hotels are answering the call. As a result of increasing numbers of guests from various destinations around the world, hoteliers have already put in place a number of measures to address the needs of international visitors. Fifty-two percent of global hotel respondents have made efforts to honor the credit cards that their guests prefer to use, as compared to 44 percent of U.S. hotels.
"The TripBarometer Truth in Travel Survey reveals some interesting findings about the hotel amenities that top travelers' lists of must haves, as free in-room Wi-Fi remains a huge factor in guests' considerations, while travelers have much less interest in the mini-bar," said Brooke Ferencsik, director of communications for TripAdvisor. "It's also nice to see properties in the U.S. and abroad redoubling their efforts to accommodate travelers' credit card preferences."
1 TripBarometer: The world's largest accommodation and traveler survey – Data based on results from online survey of 19,692 travelers and 10,469 accommodations, June-July 2013
*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, June 2013
TripAdvisor, Inc. (NASDAQ: TRIP) manages and operates websites under 21 other travel media brands: www.airfarewatchdog.com, www.bookingbuddy.com, www.cruisecritic.com, www.everytrail.com, www.familyvacationcritic.com, www.flipkey.com, www.gateguru.com, www.holidaylettings.co.uk, www.holidaywatchdog.com, www.independenttraveler.com, www.jetsetter.com, www.niumba.com, www.onetime.com, www.oyster.com, www.seatguru.com, www.smartertravel.com, www.tingo.com, www.travelpod.com, www.virtualtourist.com, www.whereivebeen.com, and www.kuxun.cn.
**Source: Google Analytics, worldwide data, July 2013
How Google Reviews Is Crushing TripAdvisor
The Hotel Amenities Travelers Really Want
The Evolution Of Private Clubs
TripAdvisor Reveals America's Best Hotels With 2019 Travelers' Choice Awards
What Do Hotel Guests Really Want? Anticipated Versus Actual Use of Amenities
The Ultimate Guide to TripAdvisor for Hotels
Choosing the Right Online Marketing Channel, a Concern for Business Owners
TripAdvisor Names 320 Guest Ranch to Its Certificate of Excellence Hall of Fame, Big Sky, Montana
The Growing Value of Hotel Bars
TripAdvisor Reveals the World's Best Hotels With 2018 Travelers' Choice Awards
Renovate to Innovate
Travelers Seeking Character and Amenities Before Luxury
TripAdvisor Reveals Travelers' Choice Top Trending Travel Destinations for 2018
TripAdvisor and Google Going Opposite Directions?
Guests and The Great Outdoors
New York City Ranks #1 as Top U.S. Destination in TripAdvisor's 2017 Travelers' Choice Awards
No Reviews Means Bad Reviews: Optimize on the Power of Guest Reviews for Your Hotel
TripAdvisor Reveals The Best Hotels Across The Globe With 2017 Travelers' Choice Awards
Hilton Joins TripAdvisor Instant Booking Marketplace
The One Thing You Can Control With TripAdvisor Reviews
Please login or register to post a comment.