Exceptional Leaders PLUS Exceptional Service = A Successful Season!
September 22, 2015 4:41am
Join Dr. Bryan Williams for a leadership and service excellence training that will educate, inspire and challenge you and your staff to deliver world class service.
*Leading a 5-Star Service Team
This session is focused for leaders will review the leadership skills and competencies needed to lead a 5-star caliber team. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.
Learn how to: Build a team of highly engaged employees, Increase your leadership influence and discover the non-negotiables of 5-star leaders
*Delivering World-Class Service
This session is focused for all staff and will explore proven concepts and techniques to providing exceptional service in any industry. Every participant will take away applicable and relevant concepts that can be immediately applied to their job role.
Learn how to: Apply the Universal service rules, Master the four key steps of service and enhance your service touchpoints.
Space is Limited - Register Today!
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Dr. Bryan K. Williams is the creator of the popular BWTV training series, and the author of two books: Engaging Service: 22 Ways to Become a Service Superstar and Work Like You Own It! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations. Bryan's passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. His company's online store includes a growing collection of customer service products that are well-suited for your training library.
Contact: Bryan Williams
BWTV is an acclaimed online training library, featuring the popular service concepts of Dr. Bryan K. Williams. All training modules feature short training videos (2-3 minutes each), discussion guides and quizzes. The goal of BWTV is to equip individuals, teams and organizations with training that is engaging, dynamic and educational. BWTV is the ideal solution to not only build, but to sustain a culture of service excellence.
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