Doug Kennedy Announces His New Book On Hospitality Training and Guest Services Excellence
October 31, 2016 8:46am
“So You REALLY Like Working With People?” Is a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders.
Greetings readers, clients and hospitality industry friends! Well it took me 10 years to finally finish this project that only runs 70 pages, but maybe that is an indicator of how important it was for me to get the message just right.
My new book “So You REALLY Like Working With People?”- Five Principles For Hospitality Excellence contains the core essence of all of my hotel and lodging industry training workshops and conference presentations. Readers so far have said it’s a fun and fast moving book that will inspire both frontline colleagues and top-level hospitality leaders.
Rather than covering traditional hospitality concepts such as “telephone skills,” “using customer names,” and “techniques for handling complaints,” all of which have been covered again and again by others, I have presented five principles which are the true heart of hospitality, because that’s where it all starts.
This book draws on the many hospitality lessons I’ve learned from personally training more than 20,000 managers and frontline staff of hotels, resorts and lodging companies of all types throughout North America and worldwide since 1989, most often in groups of 5 to 25 one day at a time. Many of the stories shared herein originate from the hospitality superstars I have met in doing so. Lessons in my book also come from my 19 years working as a frontline customer service employee, including eight years in the hotel business and 11 years working in my parents’ small business from age 9.
By reading my Five Principles for Hospitality Excellence,” I hope readers will not only learn how to deliver service experiences that foster customer loyalty and “word of click” social media advertising, but to also learn how to have a lot more fun along the way!
To purchase individual copies of my book at Amazon Create Space, follow this link. It is also available for Kindle.
Discounted rates apply for bulk copies, such as for holiday gifts or to purchase for all of your frontline associates. Contact me directly for pricing and details: firstname.lastname@example.org
If you are looking for a keynote speaker for your upcoming association or conference meetings, I offer a presentation based on the content of this book. Details at: http://www.kennedytrainingnetwork.com/conference-speaking/
Tags: doug kennedy,
kennedy training network
Kennedy Training Network, based in Hollywood, FL, is the lodging industry’s best source for hotel training programs and services in topic areas of hotel reservations sales, hospitality and guest service excellence, front desk profit optimization, upselling, and hotel sales training. Services including traditional on-site hotel training workshops, private individual hotel team webinars, and telephone mystery shopping. Additionally, KTN promotes Doug Kennedy as a conference speaker for lodging and tourism industry associations, hotel brands, management companies, and other travel and tourism affiliation groups.
For information visit: www.kennedytrainingnetwork.com or contact them via e-mail at: Info@KennedyTrainingNetwork.com
Contact: Doug Kennedy
Update Your 800 Message on Hold to Encourage Direct Bookings and Cross-Sell
All Guest Services Staff Should Love Guests’ “Buts”
Hospitality Requires Stepping Into “Character" Like an Actor on a Stage
How Video Tools and Screen Sharing Can Help Today’s Hotel Salespeople Stand Out
Want To Hear What Your Reservations Agents Are Saying Right Now To Callers?
Why I STILL Pick up Trash in Hotel Lobbies
How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?
TRACK/ResortsandLodges.com and Doug Kennedy Announce Upcoming Webinar for March 13
Get Your Hotel Operations Team Onboard The Tricycle of Guest Service
6 Presentation Tips for Leaders Who Fear Speaking at Meetings or Conferences
The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart
Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?
Thanks to Erika at Omni Resort at ChampionsGate for a Perfect Front Desk Welcome!
Kennedy Training Network Appoints M. Cathy Cook as Executive Director of Training & Development
When Guests Complain, Be All EARS!
Measuring and Incentivizing Front Desk and Reservations Upselling
7 Trainer’s Tips for Hotel Reservations Sales Success
Leadership Lessons Learned From Being a Guest When the Hotel Was Overbooked
Hotel Sales Best Practices for the Era of Electronic Inquiries
How Did The Bartell Hotels’ Call Center Capture 7% More Revenue From 11% Fewer Calls?
Please login or register to post a comment.