Dorchester Collection Promotes Helen Smith to Chief Customer Experience Officer
March 9, 2017 1:56pm
(London) - Dorchester Collection announces the promotion of Helen Smith to the position of chief customer experience officer (CXO).
Helen Smith, a graduate of Cornell University School of Hotel Administration, joined Dorchester Collection as director of sales and marketing at The Dorchester in 2004 where she played a pivotal role in promoting and enhancing the luxury hotel. In 2007 she was promoted to the position of vice president sales and marketing for Dorchester Collection. For the past 10 years, Helen has played a central role in the creation, development and execution of the Dorchester Collection brand.
Helen’s new responsibility is to implement the overall strategy of customer experience at Dorchester Collection hotels.
Commenting on her new role, Helen emphasized that within the foreseeable future, customer experience will transcend price and product as the key brand differentiator in the hospitality industry. “That is why at Dorchester Collection we believe that customer experience should be at the center of our vision to deliver a differentiated, consistent and unrivalled engagement experience.”
Christopher Cowdray, chief executive officer of Dorchester Collection, commented: “Helen’s promotion to chief customer experience officer (CXO) pledges the company’s commitment to the importance of customer loyalty and customer experience. It further shows Dorchester Collection's mission to nurture talent from within. The creation of Helen’s role is to enhance our customers' experience. It is the first such appointment within the luxury hospitality industry. Helen has done an outstanding job to date. She brings drive passion and energy to this new role.”
Tags: dorchester collection,
Dorchester Collection is a portfolio of the world’s foremost luxury hotels in Europe and the US, each of which reflects the distinctive culture of its destination. By applying its unrivalled experience and capability in owning and operating some of the greatest individual hotels, the company’s mission is to develop an impeccable group of the finest landmark hotels through acquisition as well as management of wholly-owned and part-owned hotels, and to enter into management agreements.
The current portfolio includes the following hotels: The Dorchester, London; 45 Park Lane, London; Coworth Park, Ascot, UK; Le Meurice, Paris; Hôtel Plaza Athénée, Paris; Le Richemond, Geneva; Hotel Principe di Savoia, Milan; Hotel Eden, Rome; The Beverly Hills Hotel, Beverly Hills; and Hotel Bel-Air, Los Angeles. dorchestercollection.com
Contact: Casey Hamilton
Dorchester Collection Appoints Two Senior Sales & Marketing Executives for UK Hotels
Michael Santoro Appointed Executive Chef of The Beverly Hills Hotel
Dorchester Collection Appoints Wendy Potter as Chief Financial Officer
Dorchester Collection Promotes Philip Morris to Global Commercial Director
Dorchester Collection Promotes Eugenio Pirri to Chief People and Culture Officer
Dorchester Collection Appoints Robert Whitfield as Its Regional Director UK and General Manager, The Dorchester
Dorchester Collection Appoints Emanuela Setterberg New General Manager for Hotel Bel-Air
Dorchester Collection’s Iconic Hotel Eden in Rome to Undergo Major Restoration
The Dorchester Collection Revealed as Challenge Provider for 6th Annual Young Hoteliers Summit 2015
Dorchester Collection Appoints Laura Fiore as Director of Sales & Marketing at Hotel Eden, Rome
Final Stage Begins of Restoration of CA's Beverly Hills Hotel; All 135 Rooms & Suites to Be Updated
Dorchester Collection Appoints Philip Morris as Director of Revenue
Starwood Hotels and Resorts & the Dorchester Collection Acting as Royal Sponsors of the YHS 2014
Dorchester Collection Appoints Luca Virgilio as General Manager of Hotel Eden, Rome
Christopher Cowdray Awarded Lifetime Achievement Award at 2013 European Hospitality Awards
Dorchester Group Acquires Rome's 121-room Hotel Eden; Dorchester Collection to Manage Iconic Hotel
Dorchester Collection Grows Sales Team for Three UK Hotels
Chef Alain Ducasse to Oversee All Restaurants of Le Meurice of Dorchester Collection in Paris
Dorchester Collection Appoints Irene Hoek as Head of Global Development
Please login or register to post a comment.