Daydream Believer – Technology Deep Dive Helps Transform Daydream Island

/Daydream Believer – Technology Deep Dive Helps Transform Daydream Island

Daydream Believer – Technology Deep Dive Helps Transform Daydream Island

|2019-06-07T10:46:56-05:00June 4th, 2019|

Sydney, 5 June 2019 – Behind every insta-worthy holiday moment in paradise is a finely tuned technology strategy working hard in the background.

“It might not sound romantic, but for contemporary resorts, it is the truth,” says Matthew White who as Managing Director of Asia Pacific’s leading hotel tech group, McLaren Technologies, has seen the positive impact of enhanced connectivity first-hand.

McLaren’s latest project – Daydream Island Resort – is no exception, turning tragedy into opportunity for a chance to reinvent its digital framework with the future in mind.

The North Queensland resort made its much-anticipated comeback just weeks ago (15 April 2019), after being forced to temporarily close and rebuild as a result of Cyclone Debbie devastating the island in March 2017.

While the exhaustive renovation has brought reimagined architecture, restaurants and even a new Underwater Observatory to help guests better interact with the Great Barrier Reef, it’s the resort’s investment in technology that possibly represents its greatest – but least obvious – transformation.

“With adversity comes opportunity,” said Daydream Island Resort General Manager, Dawson Tang.

“In rebuilding the resort, we had an opportunity to transform the way we do business from a technology perspective. McLaren’s expertise has helped guide us through this process.”

As part of its $100 million renovation, Daydream Island Resort collaborated with the McLaren Technologies team to design and invest in a state-of-the-art guest experience system.

Mr White of McLaren said, “The physical transformation of Daydream Island is truly outstanding, however our brief was to look beyond the physical assets of the resort and invent a user-friendly technology framework that would seamlessly bring together all elements of the Daydream experience. The result is a comprehensive end-to-end system that applies to every step of the guest – and staff – journey.”

Today, guests staying in one of Daydream Island Resort’s Deluxe Rooms and Suites will find iPads and docking/charging stations in-room, with each tablet installed with the robust INTELITY hospitality technology platform.

INTELITY’s platform offers convenient self-service solutions for guests – such as ordering in-room dining, requesting housekeeping services, access to comprehensive property compendium and local information, and much more. The INTELITY platform also integrates the resort’s operational efficiencies, reporting in real time and providing data management, for an elevated guest experience.

In addition, McLaren installed a high speed internet access (HSIA) solution, to deliver a service that is consistent, reliable, and meets guests' expectations across the property.

“This is such an integral feature of any property, but even more so for one operating from a remote Whitsunday Island location,” said Mr White.

“Daydream Island’s HSIA harnesses the capabilities of Google Cloud Hosting, which is the most effective in this scenario. It is supported with hardware by Nomadix.Inc®, which is an innovative public access wireless and wired network solution and McLaren’s own Fluide web portal. Fluide is a customised internet-based management and reporting platform we’ve developed specifically for hotels given our experience and expertise with the hospitality market.”

McLaren also installed Jazzware’s cloud-based Telephony Management solution for a centralized telephony control, billing and reporting solution for the Daydream Island Resort team.

Mr White said “We felt privileged to have had an opportunity to work on bringing to life this iconic resort experience for new generations to enjoy, in a modern way. Daydream Island Resort has always been one of Australia’s most loved destinations, and now they are not only back on the tourist map, but confidently leading the way in hotel technology too.”

About McLaren Technologies Asia Pacific Pte Ltd

The McLaren Group, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of cloud based technology solutions for hotels, resorts and visitor based environments.  Delivering a range of “best of breed” products, solutions and services from the world’s foremost providers of hospitality technology, McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. 

McLaren has an in-house team of software specialists, web and mobile developers with broad experience in the hospitality sector with key areas of expertise being HSIA solutions (fluide) and hospitality APIs.  McLaren developed software is currently in use with all major hospitality brands and a wide range of verticals including Healthcare, Local Government and Transport.

McLaren’s unparalleled experience and expertise in project delivery and support for technology related products and services across the hospitality industry and related verticals ensures superior client support and service throughout the entire customer experience.  McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, Pan Pacific Hotels and Resorts Melco Crown, MGM, Four Seasons. Peninsula, Sands Hotels and Hyatt Hotels and Resorts.  Providing support across the Asia Pacific, the Middle East and Africa, the McLaren Support team features a highly skilled team of Engineers and Product Specialists. For more information about McLaren contact [email protected] or visit the www.mclarenint.com.

Contact: Michelle Forrest

[email protected]/+612-9251-4477

About INTELITY

INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market. For more information, please visit www.intelity.com.

Contact: Megan Pope

[email protected]/

About Daydream Island Resort

Located in the heart of the Whitsundays, Daydream Island spans 1km long with coral and sand beaches lined by palm trees, a tropical rainforest and its own Living Reef bursting with marine life. Following an extensive redevelopment Daydream Island resort now offers 277 refurbished modern rooms and suites. There is an expanded food and beverage offering across the island with three restaurants and three bars including a new Asian Fusion restaurant which joins the buffet and modern Australian restaurants. The island has a revitalised pool landscape allowing you to swim and enjoy views across the Whitsunday’s. The swimming hub is complemented by a poolside bar inclusive of a new burger concept.  The Living Reef also makes its return to the island in an even bigger and better capacity than before, with the free form coral lagoon wrapping 200m around the central building and holding over 1.5 million litres of water. Join the team of marine biologists and over 100 species of marine fish, rays, coral and invertebrates such as starfish, sea cucumbers and crabs. For more visit www.daydreamisland.com.

Contact: Vincent Mason

[email protected]/

Related News:

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.