Noble Agent Gamification Solution Integrated Into CustomerCount’s Enterprise Feedback System
INDIANAPOLIS, IN (June 7, 2019) –CustomerCount®, has teamed with Noble Systems, the global leader in omnichannel contact center technologies, to launch yet another enhancement to CustomerCount’s enterprise customer feedback system. The new addition to CustomerCount’s capabilities is the integration of Noble Gamification software.
Noble Gamification solutions increase productivity, reduce employee turnover, and improve customer satisfaction. Noble Systems provides innovative solutions for Contact Center, Workforce Engagement, and Analytics. CustomerCount provides the measurement of Key Performance Indicators (KPI’s); when the two are measured together the insight from the customer becomes the centerpiece of a companywide reward and recognition program.
Gamification is the application of game-design elements and game principles in non-game contexts. It can also be defined as a set of activities and processes to solve problems by using or applying the characteristics of game elements. Noble’s Gamification solution, Frost & Sullivan’s recipient of the 2018 Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions, may be leveraged with a complete set of contact center, workforce engagement, and analytics technologies.
According to Robert Kobek, RRP, CustomerCount’s president said, “Gamification in business really took off in the contact center environment and Noble Systems has been on the forefront of its development. CustomerCount’s technology and Noble Gamification tools are an excellent fit. Working together they provide an immediate impact on team motivation and strategy, making the most of every customer interaction.”
For employees, motivation impacts everything. Motivated employees deeply impact efficiency, cost and overall expense. Integrated with CustomerCount’s Enterprise Feedback Solution, CustomerCount’s clients now have the opportunity to further increase productivity and financial performance.
Noble’s SVP Sales and Marketing Chris Hodges says “Organizations are now able to leverage insightful customer feedback and gamification. Pairing CustomerCount’s intelligent Voice of the Customer (VOC) platform with the Noble Gamification solution creates a direct integration to provide organizations with the ability to leverage game mechanics across all employees and across all customer interactions. Every interaction now becomes an opportunity to grow employees and create a customer experience that will surely escalate customer evangelism, resulting in more holistic purchases and greater lifetime value.”
Kobek adds, “Our goal is to ensure that our clients have what they need to make successful business decisions and increase productivity. With the addition of Noble’s innovative solutions for Employee Engagement we’ve stepped up our offerings in yet another way by enhancing that unique interaction between agent and customer.”