CoralTree Hospitality and Travel Outlook Premium Voice Reservations join forces in an exciting partnership to deliver a new level of personalized service to both independent properties and chain hotels.
The combination of CoralTree Hospitality and Travel Outlook is a natural fit. Both companies empower hotels to deliver meaningful guest experiences, while taking a results-orientated approach to driving direct business.
Commenting on the collaboration, John Smallwood, CEO of Travel Outlook said, “The CoralTree Hospitality team is comprised of some of the more experienced and well-respected hotel professionals in hospitality, and we are honored to work with their team. Using our advanced call management and performance tools, Travel Outlook will increase voice channel revenue and provide better communication with their valued guests.”
Travel Outlook is the only call center certified by the Kennedy Training Network. Its seasoned voice agents are also trained to meet Forbes’ rigorous five-star standards, which involve anonymous third-party testing every month to maintain the highest service levels.
Following a customized, effective sales technique on every call, Travel Outlook’s voice agents have a proven track-record of delivering consistently impressive results for its customers, including:
- Abandonment Rate: Consistently obtain an abandonment rate =<5%
- Conversion Rate: Consistently achieve a call conversion rate =>65%
- Answer Time: Consistently answers calls within 20 seconds =>80% of the time
With an impressive portfolio of 17 lifestyle hotels and resorts, CoralTree Hospitality provides onsite hotel and resort property management, along with expert hotel and resort asset management services.
“The Travel Outlook team has gone over and above while working with our properties and our customers. Simply, they are a tremendous extension of our property teams”, said Jon Lazarus, Corporate Director of Distribution at CoralTree Hospitality.
With their combined industry-leading skills and wealth of hospitality expertise, the partnership between CoralTree Hospitality and Travel Outlook will give hotels a new way to increase voice channel revenue and enhance customer satisfaction.