Total $0.00


ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii.

Karen was previously the Director of Sales of GoConcierge, a concierge technology rival acquired by ALICE in September, following its $26M Series B funding in August.

Karen learned the keys of a concierge at The Ritz Carlton, Kapalua in Maui, Hawaii, where she began her journey as a Lobby Concierge in 1991. A true hospitality enthusiast, Karen wore many hats during her long-standing service with the world-renown hotel group. In 1994, she was promoted to Concierge and Guest Recognition Manager, providing VIP Concierge services for high profile guests ranging from celebrities in the entertainment industry to royal families. After five years in a concierge role, Karen progressed to Rooms Operations Manager at The Ritz-Carlton San Francisco, where she oversaw restaurant reservations and PBX for three years, before kicking off her sales career in business travel at The Ritz-Carlton, Marina del Rey.

With her rich experience in sales and front-of-house operations known far and wide, Karen was poached to become the Vice President and Director of Sales at Concierge Assistant, a pioneer in the concierge technology space. Upon its acquisition by GoConcierge, Karen transitioned to Director of Sales and fronted the growth of a loyal customer base alongside Founder Adam Isrow. Karen holds a B.A in Communication and Media Studies from California State University – Long Beach.

Having worked in the industry for over two decades, Karen identifies with the pains of legacy communication in hotels and has experienced first hand the need for technology to streamline operations. When asked whether the concierge role is threatened by technology, Karen rejects the thought. “The concierge puts together the puzzle,” she says. “Guests want to do everything, and the concierge organizes them an elegant itinerary. Technology only provides the resources for them to do their jobs better and more efficiently.”

ALICE is the industry leader in hospitality operations technology. Close to two thousand hotels across the country and around the world have chosen ALICE for the transformative effect joining all hotel staff departments onto a single platform has for improved task management and employee communication. ALICE's guest engagement toolset is also helping its clients deliver exceptional service with cutting-edge innovations like guest-to-staff texting.

“Karen Clancy is iconic in the concierge community and luxury hotel space. From the start of her career with Ritz-Carlton through the development of Concierge Assistant and most recently GoConcierge, her reputation as a friend and supporter to the concierge community is unparalleled.” says Wendy Zapach, Head of Sales.

“We plan on leveraging her relationships for our entire sales team and are eager to learn from her knowledge. Karen will specifically tackle the Pacific Northwest and Hawaii, and we believe that with her background in California and experience living in Hawaii, she is the ideal fit."


Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.

Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit

Contact: Lola Feiger / 6178177251

Related News

The Hotel Technology Ecosystem - What Does the Future Hold?

Learn Why More Than 2,000 Hotel Properties Worldwide Use ALICE’s Award-Winning Technology

ALICE Celebrates 100 Global Employees (And Counting)

From Coast to Coast: The Parker New York Sister Property in Palm Springs Selects ALICE to Enhance Hotel Operations and Guest Experience

Small Inn Is Big on Guest Engagement With Intelity

What Will Your Front Desk Staff Do With All the Extra Time They Have After Adopting Text Messaging Automation?

ALICE’s Gillian Feldman Returns to California to Scale Growth in the California Market

How to Win at the Hotel Technology Innovation Game Through Symbiotic Partnerships

Now Available for Download: HEBStrategy Q2 2018 Hotel Digital Marketing, Technology, and Trends Whitepaper

Thayer Ventures Announces Katherine Grass as Venture Partner, Expanding its Global Focus in Travel and Transportation

ALICE to Showcase Their Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference

Luxury California Hotel Group Selects ALICE to Standardize Operations And Communication Across Seven Properties

ALICE Welcomes Hospitality Technology Specialist Custódio Barreiros as Company Officially Expands into Europe

Former Sony Interactive CEO Andrew House Joins KEYPR’s Advisory Board

ALICE to Introduce its Suite of Guest Messaging, Staff Operations, and Concierge Technology Products to the European Market At HITEC Amsterdam

Las Vegas Hotel and Casino Aces Operations Efficiency with ALICE Staff

Rev Up Productivity: The Rise of IoT & Voice

10 Step Guide to Attracting the New Digital Traveler

Where Is Hotel Technology Going?

A Case for Investing in Technology During the Design and Development Process

All News »

Please login or register to post a comment.