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Combined service of Property Management, Reservation Distribution and Secure Payment eases hotel operations

Sturgeon Bay, WI; Hendersonville, TN— November 2, 2015 Hotel Tech Management announces today a complete hotel solution to simplify operations and improve performance of small to medium hotels. The solution was created to provide smaller independent hotels with the “one-stop shop” product they have been demanding. Hotel Tech Management combines a Property Management System, Central Reservations Services and Payment Processing all in a single offering. The Hotel Tech Management solution enhances a property’s ability to maintain PCI compliance through tokenization and secure payment processing for every transaction.

Denise Stillman, one of the early users and the manager of Westwood Shores Waterfront Resort in Sturgeon Bay, WI, explains it this way: “Our guests have been impressed with our new 'high tech' set up from the eReg system to the secure credit card handling. Guests' first impression is that our small property is up to speed with all the current technology. At the property level we are more impressed with the integration of all of the systems – to us we're just using Lodgical Solution! From the time there is a booking online, the entire payment and registration system it is all there on the computer with just one reference number! The way the system works together is seamless.”

Hotel Tech Management combines the functionality of industry leaders: Lodgical Property Management System by Bay Lakes Information Systems, the connectivity of the InnLink CRS for the booking engine and Distribution Connectivity, and TRX Vault by DishOut for PCI certified payment processing. The solution integrates MPX payment processing and can work with other processors when required.

“The Hotel Tech Management solution was built with Bay Lakes first as a result of our long-standing relationship working together,” said Rory Hersch, president of DishOut. “The solution is built on a DishOut API that can be extended to other PMS companies as well as other credit card processing companies as required. The most valuable part of the solution, though, is the integration of the service teams to operate seamlessly in each of their areas of expertise. That is the true differentiation point for customers.”

“As the world of the hotelier gets more complicated, delivering solutions that simplify operations for independent hotels is core to our mission,” said Alison Galik, an InnLink executive vice president. “Our customer service focus makes this a natural fit. We are pleased to be chosen to deliver this service for customers.”

“The concept of this project was developed in order to bring together all the technology needs of a lodging based property,” said Greg Swain, president of Bay Lakes Information Systems. “Collectively, we are able to offer this in one product offering, leveraging the strengths of each company while being competitively priced.”

About Hotel Tech Management

Hotel Tech Management's integrated solution provides independent hoteliers with a total technology management tool. The solution is provided by experts in each area with a coordinated support structure so the service is seamless. For more information visit

Contact: Gretchen Johnson, Director Marketing and Sales / 920-746-0606

About Bay Lakes

Since 1984 Bay Lakes Information Systems has provided the hospitality industry with superior technology and support. Lodgical Solution Property Management system is tried and true, has been built by Hoteliers and continues to meet and exceed the expectations and needs of the hospitality industry. Bay Lakes also provides Point of Sales and Room Tax software. For more information about Bay Lakes full suite of services visit

Contact: Gretchen Johnson, Director of Marketing and Sales / 920-746-0606

About InnLink Central Reservation Services (an IHS company)

InnLink is a technology leader in Central Reservation Services, delivering comprehensive reservation solutions to the hospitality and travel industry.

InnLink’s suite of services includes web-based booking engines, GDS and OTA connectivity, and hotel marketing services. It also maintains a 24x7 USA-based call center for voice reservations and customer service. InnLink services over 3,500 independent hotels and hotel companies worldwide. For more information visit


As a powerful international leader, IHS GmbH creates added value for hotel groups and independent hotels by drawing on the combined resources and expertise of all its businesses.

IHS was established in 2007 as a unique portfolio of companies serving the hospitality industry with a wide range of technology, distribution and service solutions. Operating under the umbrella of IHS are the leading global CRS providers, Trust International and InnLink; one of the leading groups for independent hotels worldwide, WORLDHOTELS; and the provider of total sales management solutions for hotels, Nexus.

With a client portfolio of over 100 international hotel groups and more than 20,000 serviced hotels, the company offers branding support, distribution technology, e-commerce, sales force management and marketing.

Contact: Pam Walrond, Director of Marketing


About Dishout

DishOut, LLC is a payment technology company with a focus on campus and hospitality environments.  DishOut specializes in value added solutions including loyalty and rewards.  Its TRX Payment Platform includes mobile commerce and secure transaction processing for closed loop and bankcard payments.  

Contact: Amy Wierman / 631-731-5789

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