Cloud5 Introduces the Hospitality Dashboard Experience (HDX) at HITEC 2018 Booth #2519
June 14, 2018 10:22am
Innovative “Dashboard of Dashboards” Concept Leverages Automation and Self-Healing Network Technology to Proactively Manage the Guest Experience
CHICAGO (June 14, 2018)— In the hospitality industry, current business dashboards provide little holistic value to decision makers and measure availability and performance from a limited, static perspective. Today, Cloud5 introduces a new concept that will provide the industry with access to real-time predictive insights by expanding the traditional dashboard to include all networked systems that affect the guest experience. Members of its now-forming HDX Advisory Board will have exclusive access to the first-in-market strategy as well as the opportunity to participate in the evolution of the HDX solution.
A groundbreaking smart dashboard concept, the Hospitality Dashboard Experience (HDX), is built on Cloud5’s open and unified voice and data platform and will merge standard network metrics with data analytics to streamline staff workflows and optimize the guest experience.
By leveraging vast sources of device-based data, including inputs across the Internet of Things (IoT), the Cloud5 HDX will monitor and analyze performance, take proactive corrective actions based on network events and present opportunities to enhance guest service and operational efficiency.
“Since 2006, our mission has been to partner with hotels in order to help them reduce costs, streamline operations and increase revenue through innovative cloud-based solutions and services. But at the end of the day, it all comes back to enhancing the guest experience,” explained Mark Holzberg, EVP and chief commercial officer, Cloud5 Communications. “Cloud5’s HDX will expand the traditional business dashboard to include all systems that affect the guest experience. In doing so, we will provide our partners with the ability to gain access to a guest-centric view of their systems, rather than a purely engineering view, and better enable them to increase guest satisfaction.”
Key highlights of the HDX Concept:
“Cloud5 is looking forward to working with our HDX Advisory Board, which is currently forming and will be comprised of both hoteliers and industry experts, to evolve and refine the HDX as we advance its development during the year and into the future,” stated Holzberg.
During HITEC 2018 (Booth #2519) in Houston, Cloud5 will be conducting initial meetings with advisory board members. For information on the HDX Advisory Board, email firstname.lastname@example.org.
hospitality dashboard experience,
Cloud5 Communications simplifies complex networking and support for the hotel industry. It offers a comprehensive user-friendly platform that brings together advanced data and voice solutions, including end-to-end High-Speed Internet Access (HSIA), converged networks, hosted and on-premise PBX, WAN/LAN management, network design and skilled 24/7 support, as well as contact center services. Cloud5 serves thousands of hotels for leading brands, independents and management companies, and touches millions of guests and staff every day. For more information on Cloud5 Solutions, visit www.cloud5.com, or call 877.241.2516.
Contact: Katrina Pruitt-Andrews
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