Cendyn Releases eNgage Application for Delivering Real-Time Guest Intelligence and Recommendations to Hotel Associates
June 19, 2018 10:41am
Advanced version unveiled at HITEC Houston empowers your front-line staff to make every guest feel like a VIP with personalized customer service and tailored offerings.
Boca Raton, FL, June 19, 2018 – Cendyn, the leading provider of hotel CRM and sales platforms, announced the next-generation release of its Cendyn eNgage guest intelligence solution. Advancements include enhanced user interface, reporting, rules engine and personalization options.
Used in conjunction with Cendyn’s eInsight hotel CRM, eNgage sits on top of a hotel’s property management system or call center application, intelligently guiding staff to create authentic, meaningful encounters and upsell offerings based on guest history, preferences and loyalty status. The lightweight application can be accessed on any device and features configurable messaging prompts and data displays.
Like all Cendyn products, eNgage integrates seamlessly with your other hotel systems, utilizing an open architecture that ensures the accuracy and completion of guest information for all team members at every touchpoint in the guest journey.
“The right approach to personalization is critical for hotels to balance customers’ increasing demand for unique, tailored experiences and apprehension around the use of personal data,” said Charles Deyo, President & CEO at Cendyn. “Cendyn’s eNgage solution helps hotels navigate this elegantly with customer service and upselling, so guests feel known and valued, not overly monitored. Our technology will always strive to enhance the strength of hospitality teams and help them put the guest at the forefront of what they do.”
Cendyn is a cloud-based software and services provider that develops integrated technology platforms for driving marketing, sales and event performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Toronto, Whistler, London, Munich and Singapore, Cendyn proudly serves more than 30,000 hotel clients in 143 countries with enterprise spend levels in excess of $1 billion.
Contact: Michael Bennett
Getplanning, by Cendyn, Launches To Do Lists, a New Feature to Keep Hoteliers on Top of Their Tasks
Cendyn Is North America's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2019 as Voted by World Travel Awards
Current Hotel CRMs May Be Doing More Harm Than Good
Getting Personal in the Age of Technology
Cendyn Is the World's Leading Hotel CRM Technology Provider 2018
Sofia Hotels Management Implements Cendyn's eInsight CRM Across Their Hotel Group
NAVIS Announces Launch of the Only Complete Hospitality CRM Platform
3 Things the Hospitality Industry Can Learn From Google
Fleming’s Hotels Implements Best-In-Class Hotel CRM Platform, Cendyn’s eInsight, Across Their Hotel Group
Cendyn Is North America's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as Voted by Prestigious World Travel Awards
Cendyn Has Been Nominated for Four Prestigious World Travel Awards 2018
Aggregating Your Hotel Data With CRM
Cendyn Is Asia’s Leading Data-Driven Marketing Agency 2018 as Voted by Prestigious World Travel Awards
INFOGRAPHIC: 10 Tips to Close Group Business
Hotel Tech Partner vs. Vendor: Knowing the Difference and Why It Matters
Voice of the Guest: How Data Informs the Hotel Guest Experience
Cendyn is Europe's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency 2018 as Voted by Prestigious World Travel Awards
Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology
5 Step Guide to Implement Marketing Segmentation at Your Hotel
Omni Hotels & Resorts Selects Cendyn for CRM and Loyalty
Please login or register to post a comment.