Key industry leaders announce alliance designed to increase guest service scores and drive revenue.
ATLANTA, GA- December 11, 2013 – Joel Carver, CEO of Carver Hotel Group and Michele Rotter-Doran, EVP of Departmental Process Solutions have announced an alliance designed to give hotels and hotel companies a competitive advantage by converting increased guest service scores into revenue.
Based in Atlanta, GA, Carver Hotel Group, LLC (CHG) services include task force sales, marketing, revenue management and operational professionals, sales team development, deployment and ROI measurement; marketing and eCommerce; sales team training and development; distressed asset turnaround and business mix development.
Departmental Process Solutions, (DPS), also located in Atlanta, GA, is a hospitality focused consulting company specializing in process improvement, guest satisfaction and leadership/associate training. DPS partners with hotels/regions/areas by assisting properties in identifying and improving areas of opportunity. Using the Kaizen business philosophy they equip leaders and associates with the tools and skills needed for continuous process improvement and problem solving. The Kaizen methodology has the ability to accelerate process change and finalize solutions to standardized processes.
Michele Rotter-Doran, EVP of DPS sums it up.. "By blending our strategic and tactical thinking we will work with our clients to develop and implement operational approaches to maximize sales, operational productivity and growth. Sales teams have customers that have needs and expectations. Operations teams are asked to meet/exceed those needs and expectations. DPS and CHG's alliance can help your operations team discover new ways of doing things."
Joel Carver, CEO of Carver Hotel Groups supports Rotter-Doran "we welcome Michele to the CHG Alliance. As we all know, sales can dry up pretty quickly if operations is not executing to client expectations and this discipline is the perfect complement to our revenue generating solutions."
Departmental Process Solutions will join current CHG Alliances Strategic Database Research out of Deerfield Beach, FL and Boca Raton, FL based RevMax Technologies in providing seamless services to Carver Hotel Group clients.