Carmen and Luis Riu’s Comments Concerning the Terrorist Attack in Tunisia

/Carmen and Luis Riu’s Comments Concerning the Terrorist Attack in Tunisia

Carmen and Luis Riu’s Comments Concerning the Terrorist Attack in Tunisia

|2015-06-30T09:41:33-05:00June 30th, 2015|

Riu Centre, Palma de Mallorca, 30 June 2015

In the aftermath of the terrible terrorist attack that cost the lives of many of our clients in Tunisia, we are deeply saddened by the tragedy that this has been for the victims, their family members, and also for the employees of the Riu Imperial Marhaba hotel. We have been following the events minute by minute, relying on our directors who travelled there to quickly and efficiently manage the situation together with the Tunisian authorities and tour operators.

We are especially proud of the reaction by the hotel employees in view of the terrorist attack. Their conduct was exemplary, as also underscored today by the Ministers of the Interior of the United Kingdom, Germany and France, after a visit to the location and the hotel. The Tunisian Minister of the Interior also adopted this stance after issuing a refutation on the rumours regarding alleged failures to react by our security employees. Contrary to what was published, and which the Tunisian Minister of the Interior has already rectified, our employees acted swiftly, as is evident and has been verified, by immediately calling the police and the state security forces, and not hesitating to put their own lives at risk to protect our clients.

As the hours pass, we continue to receive through social media and traditional news outlets increasingly emotional eyewitness accounts from clients, thanking our hotel’s employees for having hidden them, for aiding in their escape or protecting them with what they had in their reach, sometimes using their own bodies.

We have no words to express our gratitude and deep respect for each of the employees of the Riu Imperial Marhaba hotel, especially our security service, for their courage and professionalism. Their engagement and sense of responsibility managed to avoid the addition of further guests to the list of victims.

About RIU Hotels & Resorts

The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 70% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has more than 100 hotels in 19 countries which welcome over 4 million guests a year and provide jobs for a total of 28,813 employees. RIU is currently the world's 30th ranked chain, one of the Caribbean's most popular, the largest in Spain in terms of revenue and the third largest in number of rooms. 

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