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The First State Hospitality Association to Achieve this Status

Orlando, Florida, June 17, 2014 - The American Hotel & Lodging Educational Institute (EI) has awarded the California Hotel & Lodging Association (CH&LA) with the designation of Certified Guest Service Partner.  They are the first partner state association (PSA) of the American Hotel & Lodging Association (AH&LA) to achieve this status.

To earn the designation, every member of CH&LA's 10-person staff completed EI's Guest Service Gold® training and passed the Certified Guest Service Professional (CGSP®) exam.  Three of the staff members, including education director Susan Ragatz, CGSP, participated in EI's Guest Service Gold Train the Trainer webinar for PSAs presented by Shelly Weir, EI's vice president, domestic sales, and trainer Emily Ellis, CHE, CHRE, CHT, in March. 

"We feel more equipped to answer questions about the program and to encourage properties and schools to move forward with using it," explained Ragatz. "It's such a simple certification that can go such a long way to make a property shine. As a staff, we knew before that Guest Service Gold was a good program. Now we really know how good it is." 

About the American Hotel & Lodging Educational Institute

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager / +1.517-318-2359

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