California Hotel & Lodging Association Earns Certified Guest Service Partner Designation
June 16, 2014 11:29pm
The First State Hospitality Association to Achieve this Status
Orlando, Florida, June 17, 2014 - The American Hotel & Lodging Educational Institute (EI) has awarded the California Hotel & Lodging Association (CH&LA) with the designation of Certified Guest Service Partner. They are the first partner state association (PSA) of the American Hotel & Lodging Association (AH&LA) to achieve this status.
To earn the designation, every member of CH&LA's 10-person staff completed EI's Guest Service Gold® training and passed the Certified Guest Service Professional (CGSP®) exam. Three of the staff members, including education director Susan Ragatz, CGSP, participated in EI's Guest Service Gold Train the Trainer webinar for PSAs presented by Shelly Weir, EI's vice president, domestic sales, and trainer Emily Ellis, CHE, CHRE, CHT, in March.
"We feel more equipped to answer questions about the program and to encourage properties and schools to move forward with using it," explained Ragatz. "It's such a simple certification that can go such a long way to make a property shine. As a staff, we knew before that Guest Service Gold was a good program. Now we really know how good it is."
Tags: california hotel and lodging association,
certified guest service partner,
american hotel and lodging educational institute,
Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager
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