Hotel managers constantly strive to anticipate their guest’s needs and concerns as they work to make their hotels more accommodating and inviting. This task was just made easier by the introduction of a new tool provided by Bella™, The Virtual Hotel Agent™.
Bella is an advanced AI-powered voice bot that can answer up to 60% of the calls now being handled by front desk staff, simultaneously improving hotel profitability while providing enhanced guest service. Bella represents a creative and effective way for hotels to address post-pandemic staffing challenges, and to reduce fixed payroll expense.
Bella’s new tool is called Precise Guest Insight™. When guests call Bella with questions about the hotel, Bella anonymizes the caller information and collates the questions for hotel management, providing an instant and 100% accurate picture of why guests are contacting the hotel.
“Having this reliable source of information allows management to improve internal and external communication”, says Kimberly Berry, Director of Digital Business Development for the Bella team. “This allows hotel management to answer these questions before the guest needs to spend the time seeking a response”.
The difference between Bella and other voice bots such as Siri or Alexa lies in her power to more accurately understand the question being asked by the hotel guest. Bella has been programmed with a new model of Natural Language Understanding software based on human conversations, resulting in a powerful new way for her to understand what guests are requesting, and for her to provide the correct answer. She can work in virtually any language, and APIs are being developed to connect her directly with hotel software systems.
Bella’s voice can be created by using any voice talent the client chooses. Bella is programmed and deployed by hospitality contact center experts Travel Outlook.
About Bella™, The Virtual Hotel Agent™:
Bella is an AI-powered virtual call center agent that represents the next generation of voice bots designed specifically for the Hospitality industry. Bella has been programmed using a breakthrough approach to voice bots, a system built from human conversations. Using social media, chat forums, and movie dialogue, Bella learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Bella understands callers no matter what they say, when they say it, or how they speak. Bella can answer FAQs specific to your property, understand multiple languages, route calls, send follow-up texts, and more.