Technology innovators dive into key issues facing hoteliers relating to the staff experience; Online event to be held Dec. 12 at 1:00 p.m. EST
SAN FRANCISCO AND NEW YORK — DECEMBER 10, 2018
Are your hotel employees disengaged? If so, Beekeeper and ALICE are inviting hoteliers to attend a Webinar on Wednesday, December 12th at 1:00 p.m. EST, that will address one of the biggest problems in hospitality today: Employee Engagement.
With 43% percent of Millennials envisioning leaving their jobs within two years and only 28 percent seeking to stay beyond five years . . . and 61 percent of Gen Z having even less loyalty, saying they would leave within two years if given the choice (Deloitte) . . . hoteliers are finding themselves desperate to implement innovative ways to reach and retain their workforce. Employee Engagement: The Heart of Hospitality Innovation for the Next 10 Years is a 30-minute online informational session designed to answer hoteliers’ most pressing questions, including: What can I do to make team-member jobs easier and more fulfilling?
“Employees are the heart of the hospitality business, and employee engagement is crucial for it to thrive,” said webinar Co-Presenter Connie Rheams, global head of hospitality for Beekeeper, an award-winning digital workplace app that engages employees by connecting a hotel’s operational systems and communication channels within one secure, intuitive platform. “By digitally removing any and all communication barriers, hotel staff can provide an exceptional guest experience.
“As a company dedicated to helping deskless hotel workers better communicate with departments, management and each other, Beekeeper is co-hosting this event with ALICE to reveal to hoteliers how they can cultivate an undeniably empathetic employee experience using technology,” she said. “The current state-of-the-industry as it relates to employee retention is dismal. I will share relevant data regarding employee turnover and discuss how today’s fragmented and ineffective communication processes can be quickly, securely and radically enhanced with Beekeeper.”
Through this webinar, participants will learn:
- The state of hotel employee turnover and disengagement
- How to cure poor communication across shifts and locations in a 24/7 business environment
- Ways to improve task management and daily operations
- The importance of a simple user experience when it comes to employee technology
“While hoteliers recognize the value of task management tools for service delivery and preventive maintenance, they often overlook the employee-engagement benefits of the technology,” said Co-Presenter Alex Shashou, president of ALICE, a hotel operations platform that manages staff work and guest communications across departments. “Hotels by nature are filled with mundane, repetitive, impersonal tasks, yet the people who choose to work in the hospitality business do so because they like to interact with others. A hotel employee who considers himself or herself to be a ‘people person’ may feel uncomfortable or unfulfilled working in a fine-margined business environment focused on speed and efficiency. When this happens, the employee may feel checked out or leaves, and guest service suffers.
“During this webinar, I will discuss how operational communications and task-management technologies can work together to relieve the mental clutter of everyday tasks, enabling employees to be more present with their teams and guests,” he said. “We hope you will join us.”
To register for “Employee Engagement: The Heart of Hospitality Innovation for the Next 10 Years,” click here.