Barnsley Resort Celebrates 20th Anniversary by Upgrading to Knowcross

/Barnsley Resort Celebrates 20th Anniversary by Upgrading to Knowcross

Barnsley Resort Celebrates 20th Anniversary by Upgrading to Knowcross

|2019-08-21T12:33:43-05:00August 20th, 2019|

Washington D.C. — August 20, 2019 — KNOWCROSS, the global leader in providing service quality and optimization software solutions for hotels, is excited to announce that Barnsley Resort in Adairsville, Georgia, has re-invested in their technology stack implementing the Knowcross platform in order to achieve operational excellence, improved productivity and enhanced guest service quality.

Constantly considered as one of the ‘Top Resorts in The South’, this ultimate retreat to unplug and enjoy, has chosen to use Knowcross’ game changing technology to take their service quality deliverance to the next level. The resort has selected all the modules of the Knowcross platform including Know Service, Know Housekeeping, Know Glitch, Know Inspection and Know Maintenance to automate their back of the house operations, thereby boosting guest experience and maximizing profitability.

“Our guests come to Barnsley to disconnect from the rigor of their daily lives while experiencing the pleasures of an outdoor lifestyle, nature and history. It is critical to our mission that we ensure each guest stay is an unforgettable experience,” said Jennifer Ball, Director of Operations, Barnsley Resort. “As we began the celebration of our 20th anniversary, we were looking to invest in a technology that further improves the quality of the experience we deliver by streamlining our internal operations across all departments. Knowcross checked all of the boxes and has delivered an outstanding solution set.” remarked Jennifer.

“We are thrilled to welcome the Barnsley Resort to the Knowcross client family. At Knowcross, we’re committed to helping our customers achieve efficiencies across their operations through data-driven insights. The Knowcross implementation at Barnsely Resort will drive staff performance which, in turn will positively impact guest satisfaction, online reviews, and guest loyalty,” said Karen O’Neil, President – Americas, Knowcross.

About Knowcross

Founded in 2002, Knowcross is the global leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service - with a direct impact on increasing the bottom‐line.

The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

With a global customer base across 40+ countries, Knowcross is a trusted partner to some of the world’s most well-known global brands including Aqua-Aston, Capella Hotels & Resorts, Cheval Residences, Hoxton, Hyatt, Hilton, IHG, Kempinski, Minor Hotel Group, Oberoi Hotels & Resorts, Radisson Hotels, Rosewood, Sydell Group, Taj, The Doyle Collection , Sutton Place Hotels and Shangri-La; as well as marquee independents and hotel collections such as Angad Arts Hotel, Dolder Grand Zurich,  Grand Pacific Resorts, Le Barthélemy Hotel & Spa, Le Bristol Paris, Mandarin Orchard Singapore, Royalton New York, Sixty Soho, Solaire Resort & Casino, The Century House, The Curtain London, The Mark New York, The Ned London and The William Vale Brooklyn .

For more information, call +1 866 601 5669, email [email protected]  or visit

Contact: Mohit Chand

[email protected]/

About Barnsley Resort

Situated just 60 miles outside of Atlanta, on the storybook site of an 1840s estate, Barnsley Resort is where history, outdoor adventure and Southern comfort come together as one. Travelers can bask in this 3,000-acre resort-meets-playground, where recreational choices include a world-class Jim Fazio-designed golf course, 28-station sporting clays course, wingshooting at the Beretta Shooting Grounds by High Adventure Company at Barnsley Resort, and horseback riding along picturesque trails. Not to be missed are the remarkable ruins from the original manor built by Godfrey Barnsley for his wife, Julia, which tower over the resort’s legendary gardens. With authentic, locally sourced cuisine, a boutique spa, 150 guest rooms and Southern charm for days, Barnsley Resort offers an escape that’s undeniably Georgia.

For more information, visit

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