Close

Cart

Total $0.00

Checkout

Luxury lifestyle property partners with Go Moment’s game-changing AI-driven messaging platform to deliver frictionless services to guests while optimizing engagement, efficiency, and revenue

SANTA MONICA, CA (December 6, 2018)Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have welcomed OPUS Vancouver to a rapidly expanding roster of notable clients. Now, following check-in, guests staying at the luxury property are greeted by Go Moment’s smartconcierge Ivy®, who actively responds to common questions, and personalizes their stay at every touchpoint, enabling guests to communicate with the ease of messaging.

The OPUS hotel is the only boutique hotel in Vancouver to receive the coveted Forbes Four-Star rating from 2013 through 2018. They have also been honored for three consecutive years on Condé Nast Readers' Choice Awards 2018 Top 25 hotels in Canada and named "Top 5 Trendiest Hotels in the World" by TripAdvisor. Featuring the highly-rated Italian Restaurant La Pentola and fitness center, and known for planning epic excursions for their guests, the upscale property, located in the hip Yaletown neighborhood, remains one of the most popular choices for business and leisure travelers alike.  

By implementing Ivy, OPUS has already benefited from increased service levels and efficiencies. “Enhancing the experience for our guests has always been a top priority for us, and we are extremely excited to have Ivy as part of our team,” explains Nicholas Gandossi, General Manager at the hotel. “We are already getting fantastic feedback from our guests about how much they love their super helpful ‘personal’ concierge. Through Ivy, our guests learn and seamlessly book exciting outings, dinners, massages, spa appointments in and around Vancouver. Ivy not only created a personalized experience for our guests, but she has developed a personality as a member of our team. People always ask to meet her and thank her for her help!”

Powered by advanced technologies including AI, Ivy utilizes text or voice messaging and leverages human expertise and automation to resolve guest requests instantly, freeing up hotel staff to focus on high-value interactions and enhancing the overall guest experience. By leveraging intelligence gained through tens of millions of interactions, Ivy uses exclusive data to understand guest behaviors, ensuring communications are natural and intuitive. The engagements are designed to not only increase revenue per guest stay but also to provide guests up-to-date information on hotel services and activities at their fingertips.

“We have worked with many technology products in our 16 years, Go Moment is the most personalized and fun to engage with,” adds Gandossi. “The roll-out process was quick and seamless, and the platform, which integrates to our PMS, is completely turn-key, offering us incomparable insights and opportunities to expand our business well into the future.”

Ivy is also responsible for checking in on guests’ satisfaction mid-stay. In the event of a negative response, Ivy passes the issue along to the hotel, allowing for a proactive fix to be made before a negative review comes in.

“When OPUS Vancouver first reached out to us, they were seeking a new virtual concierge solution that was innovative, responsive and efficient,” said Raj Singh, founder and CEO at Go Moment. “Once we demonstrated Ivy’s pioneering guest engagement capabilities and in-depth analytics, their team had the confidence to make the switch. We’re thrilled to partner with OPUS and look forward to helping their leading hotel drive higher service, loyalty, sales and ROI.”

To learn more about Ivy and Go Moment, visit GoMoment.com.

About OPUS Vancouver

OPUS Vancouver is more than a boutique hotel to stay, it is something to be a part of. Perfectly situated, adjacent to picturesque False Creek waterfront and surrounded by the city's best restaurants and lounges, we're perched in the best location in downtown Vancouver.  At OPUS Vancouver we think cookie-cutters are for baking, so we threw ours away when we designed our award-winning 96 room downtown Vancouver boutique hotel. With striking design, personality plus, and a fabulous location, OPUS appeals to savvy travelers who prefer their lodgings with a little more flavor. Check out our virtual tour to see for yourself!

About Go Moment

Ivy®, powered by Go Moment®, is the world's first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

All product names, logos, and brands are property of their respective owners. All company, product and service names used in this press release are for identification purposes only. Use of these names, and brands does not imply endorsement.

Contact: Deborah Pevenstein, VP, Marketing

deborah@gomoment.com / (703) 864-1442

Related News

Runtriz and Glympse Join Forces to Offer Smart Shuttle Tracking for Hotels and Guests

Direct Bookings on Autopilot: The New A.I. That Knows What Hotel Guests Want

Increasing Guest Engagement and Revenues Using a Smartconcierge

Hotel Guest Experience Innovator Go Moment Celebrates Record-Breaking Year

AI Will Eat Revenue Management

Getting to the Core of It: What Plate Tectonics and Guest Engagement Have to Do With Each Other

Revenue Management of the Future Will Require a Human, a Computer and a Dog: The Role of Humans in the Future of Revenue Management

The Future of Work: Look on the Bright Side?

Roxy Speech-Enabled Assistant Partners with HERE Mobility

Europe Goes Digital… Yes We Can!

How Artificial Intelligence Is Revolutionizing the Travel Industry

Continuing the Post-Stay Relationship

ALICE and the Government of Puerto Rico Create the Ultimate Traveler’s Experience Platform: “My Puerto Rico” Redefines Hospitality and Elevates the Visitor’s Experience

Robots: Hotel Customers Like Them (Mostly)!

Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve

Eli Gerard Is ALICE’s Director of Sales for Mexico

OK, Computer: Why Hotels Are Employing Digital Concierges

Les Clefs d'Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry

David Millili Named CEO of Runtriz

Hotel Internet Services Releases New BeyondTV Features to Enhance Guestroom Entertainment and Revenue Potential

All News »

Please login or register to post a comment.