Leverages Cloud-Based Solution to Enhance Guest Service, Cut Costs and Build Value for Hotel Ownership
CHICAGO (April 11, 2017) — Naples Grande Beach Resort, a Conde Nast Traveler Top 5 Gulf Resort with 474 rooms and 3 miles of sugar-sand beach along the gulf coast of Florida, selected Cloud5 Communications to implement a state of the art cloud-based telephony system for guests and staff, and future-proof its voice network. The fully integrated voice solution includes Hosted PBX with Hosted Voicemail, Call Accounting, Auto-Attendant, and PMS Interfacing. Reflecting the resort’s focus on modernizing and optimizing its technology, the Cloud5 solution provides Naples Grande with a holistic, cloud-based system that streamlines operations and improves guest service, while reducing the property’s overall telecommunications costs.
Naples Grande Beach Resort now enjoys integrated voice communications with enhanced call routing across the property, PMS integration for seamless guest service, and a future-ready infrastructure, featuring a cloud-based system that will not depreciate or degrade over time. As part of the PBX replacement project, Cloud5 upgraded the resort’s 120 property-wide staff office phones to state-of-the-art Polycom VVX phones, which enable crystal clear voice quality and advanced functionality for all staff members, including the in-house call center agents.
“Cloud5 offered an advanced voice solution that delivers robust functionality for resort-wide communications,” said Hans Schmitt, Vice President of Asset Management for Northwood Hospitality and General Manager at Naples Grande. “With Cloud5’s hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We’re always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line.”
Hoteliers are future-proofing their systems by migrating to the cloud. Today, rapidly evolving technology, retirement of carrier TDM services, increasing demands of guests, reduced phone system revenue, aging onsite equipment, and complex multi-vendor relationships eat into revenue and increase costs. In response, thousands of hotels have chosen Cloud5 to streamline and upgrade telecommunications, leveraging world-class hospitality industry dedicated customer service, including 24/7 technical support.
“For a world-class property like Naples Grande, guest service excellence is mission critical in the ‘always open’ nature of the resort. A provider that ensures reliable communications between guests and staff is a must,” said Mark Holzberg, Executive Vice President and Chief Commercial Officer at Cloud5. “We are delighted to partner with Naples Grande to keep them ahead of changing network needs and guests’ demanding requirements.”
Cloud5 was selected as a key technology partner after rigorous evaluations of several systems by Naples Grande Beach Resort with Enterprise Solutions Providers (ESP), the network manager and technology advisor for the resort and its owner, Northwood Hospitality.
“We needed a partner that could handle a large-scale system replacement,” explained David Schlief, Director of Hotel Technology for ESP. “Cloud5 was selected for its experience with advanced telephony installations and expert technical team. The property-wide upgrade of staff, guest rooms, meeting space, plus 5 restaurants/bars required meticulous planning – and was executed without a hitch!”
Cloud5 provides a full range of hosted and on-premise solutions to manage voice networks cost effectively while optimizing guest service. The solutions are fully equipped with features needed to run a hotel and interface with its property level systems including POS and PMS – such as Hosted Auto Attendant, Voicemail, Call Accounting, 911 alerting, phone-based check in/check out, posting of call revenues to guest folios, integration to housekeeping codes, and more.
For more information about Cloud5 Telephony Solutions, visit www.cloud5.com, or call 877.241.2516.