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Global leader in hospitality technology adds the much-sought-after jewel in Waikiki to its client roster

Washington D.C., September 25th 2018 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by the Aston Waikiki Circle Hotel to maximize control and ensure efficiencies across their hotel operations.  This inclusion adds to the growing list of marquee hotels & brands associated with Knowcross in the Americas.

The Knowcross platform facilitates automated handling of guest requests, complaints and maintenance jobs while helping to capture, track and significantly reduce service breakdowns. The automation of daily housekeeping activities results in a dramatic increase in productivity and guest satisfaction scores.

“Knowcross is an incredible tool for our employees! All departments are moving more efficiently while eliminating the need of radio chatter. The housekeeping team receive real-time room updates and are bolstered by the ability to prioritize their task sheet in a way that eliminates any guesswork regarding what room to service or clean next.  As a result, updates are reaching the front desk much faster helping in the reduction of guest wait time at the reception” commented Chip Crosby General Manager, Aston Waikiki Circle Hotel.  “The information and data gathered and logged in Knowcross, whether about a guest issue during their stay or a maintenance issue, is quickly communicated and well documented” remarked Chip.

Knowcross products are unique in their ability to maximize control, ensure efficiency and increase productivity of the various hotel operations teams, right down to the last user level.

“We are thrilled to have the Aston Waikiki Circle Hotel as a part of our client roster. Our team has worked very closely with the different department teams at the hotel to integrate our products in a way that equips them to set the bar in service excellence” said Karen O’Neill, President – Americas, Knowcross.

About Knowcross

Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

Knowcross is proud to have a global customer base across 30 countries, with a client portfolio that  consists of some of the world’s most well-known brands including Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Rosewood, Sydell Group, Taj, Oberoi, The Doyle Collection, Cheval Residences, Minor Hotel Group, Carlson Rezidor and Shangri-La; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, The William Vale Brooklyn, Angad Arts Hotel, The Century House, The Ned London, The Curtain London, Le Bristol Paris, and Dolder Grand Zurich.

For more information, call +1 866 601 5669, email  or visit

Contact: Mohit Chand / (+91) 97111-55960

About Aston Waikiki Circle Hotel

Aston Waikiki Circle Hotel's playful ambiance, ideal location and affordability make it a much-sought-after jewel in Waikiki. Conveniently located near the center of Waikiki's main stretch, the hotel offers easy access to an eclectic mix of shopping, dining, activities and Waikiki's exciting nightlife. It's also just steps away from every beach and water activity you can imagine - everything from surfing to snorkeling and parasailing to sunset cruises.

For more information call +1 855 291 7779 or visit

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