Voice- and touchscreen-activated virtual assistant integrates with the Guest Experience Platform (GXP) by iRiS to provide ultimate control over guest room environment and access to hotel services
LONDON – June 19, 2018 – Angie Hospitality, developer of the world’s first voice and AI solution purpose-built for the hospitality environment, has inked a key partnership agreement with iRiS, the market leading guest experience platform for the hospitality industry. Through the new collaboration, hoteliers will have the ability to integrate Angie’s cutting-edge virtual assistant technology with iRiS’ Guest Experience Platform (GXP).
With both solutions recognized for their ability to personalize the guest experience and maximize convenience, Angie and iRiS will now have the ability to work together to provide guests with a direct channel of communication to a hotel’s various departments and services via integration with property PMS and POS platforms. By simply making a verbal request to Angie or by interacting with Angie’s touchscreen, requests for amenities such as room service or making restaurant reservations can now be automatically and instantly directed to the appropriate personnel, reducing service response times and demands on labor resources, while enhancing both guest satisfaction and revenue potential.
“Angie Hospitality has always focused on providing hoteliers with a means to maximize guest convenience by catering to growing demands for ever faster service and greater choice in how they interact with hotel services,” states Ted Helvey, CEO of Angie Hospitality. “By integrating with the GXP platform, we are honored to work alongside iRiS in enhancing the industry’s ability to seamlessly implement solutions that meet today’s heightened standards of service.”
Through the combined Angie and iRiS solution, guests are also provided with a convenient means to locate and view all hotel services and promotions available to them. Such details can be readily accessed via Angie’s voice or interactive touchscreen display. Offering greater control over how guests choose to interact with the guest room environment, Angie’s voice and touchscreen functionality can also be used to control guest room amenities, such as televisions, lighting or thermostats.
“We are very pleased that Angie has chosen to partner with iRiS and to include our Guest Experience Platform (GXP) in their solution. I am impressed with Angie’s virtual assistant and their market-leading combination of voice and touch-screen technologies,” states Chris Newton-Smith, CEO at iRiS. “We value the opportunity to work alongside a company like Angie that shares our commitment to enhancing the guest experience and improving hotel operational efficiency.”
In addition to the integration with GXP, which provides voice-activated control of room amenities and the ability to request services or hotel information, Angie also serves as a cost-effective all-in-one guest room device that functions as a telephone, alarm clock, night light and Bluetooth speaker, among other things. As a simple plug-n-play device, Angie also instantly upgrades the hotel’s Wi-Fi network, offering fast and fully-encrypted internet connections. Guests can easily personalize the in-room network, so their devices connect as they do at home, and preferences can be remembered for future stays.
Hoteliers will have the ability to see first-hand demonstrations of the Angie integration with iRiS at HITEC 2018, taking place June 19-21 at the George R. Brown convention center in Houston, Texas. Please visit booth #2445 to schedule a demo of the integration or to learn more about Angie’s features and functionalities. iRiS meanwhile will also be at HITEC, showcasing their Guest Experience Platform (GXP) and mobile and tablet apps at booth #2831.