Andaz Mayakoba Resort Riviera Maya Appoints Sylvia Smith as Director of Sales and Marketing

/Andaz Mayakoba Resort Riviera Maya Appoints Sylvia Smith as Director of Sales and Marketing

Andaz Mayakoba Resort Riviera Maya Appoints Sylvia Smith as Director of Sales and Marketing

|2019-08-21T12:33:44-04:00August 20th, 2019|

RIVIERA MAYA, MEXICO (August 20, 2019) – Andaz Mayakoba Resort Riviera Maya, a luxury resort located along the sparkling Caribbean beachfront of Riviera Maya, Mexico, is pleased to announce the appointment of Sylvia Smith as its Director of Sales and Marketing. In her new role, Smith will lead Andaz Mayakoba’s sales and marketing initiatives as well as generate revenue for the resort through room bookings, meetings, weddings and events.

“We are excited to have someone of Sylvia’s caliber and expertise join us here at Andaz Mayakoba Resort Riviera Maya,” said General Manager Pascal Dupuis. “With her Hyatt roots, excellent management and communication skills, and proven record in driving revenue and top-tier results, we are confident that Sylvia will elevate the resort’s sales and marketing efforts in a fresh, creative direction.”

Bringing nearly 20 years of hospitality experience to her new position, Smith joins the Andaz Mayakoba team with extensive background in the industry and a deep knowledge of international markets. Smith started her hospitality career with Hyatt in 2002 as the International Sales Manager at Grand Hyatt Sao Paulo. In 2007, she proceeded to work as the Associate Director of Sales in for Hyatt’s flagship hotel in the Asia-Pacific region, Grand Hyatt Hong Kong, leading Groups team as well as developing strategic partnerships with high-end brands that include Fendi, Prada and Louis Vuitton.

Smith went on to become the Senior Director of Sales for Preferred Hotels & Resorts in Europe before returning to the Hyatt family in 2014, leading the Hyatt Sales Force Office in London, UK, to identify key strategies and needs of the region in addition to marketing new hotel openings and successfully positioning the different Hyatt brands. In her most recent role, Smith served as the Director of Sales & Marketing at Grand Hyatt Erawan Bangkok where she led a team of 40 associates in Sales, Digital, Marketing and Event Sales & Planning, in addition to overseeing the resort’s overall commercial, budgeting and forecasting activities. Smith earned her Bachelors of Business Administration degree at Les Roches Global Hospitality Education in Switzerland.

“I am excited to be joining the Andaz Mayakoba team and look forward to continuing my relationship with the Hyatt brand in a new market,” said Smith. “With my breadth of experience in luxury hospitality, drive for success and my passion for the industry and the people, I hope to continue expanding upon the resort’s growth and drive revenue in new and dynamic ways. I look forward to collaborating with the talented team at the resort to create inspiring Andaz experiences that truly celebrate Mexico’s vibrant, authentic culture.”

For more information on Andaz Mayakoba, please visit

About Andaz Mayakoba Resort Rivera Maya

The newest addition to idyllic Mayakoba, Andaz Mayakoba Resort in Rivera Maya, Mexico invites guests to a hidden paradise – a place where style meets nature in an innovative hospitality experience. The resort’s breathtaking design reflects the native Mayan culture and features 214 guestrooms, including 41 luxury suites. Stimulating upscale experiences entertain guests, whether immersing in a lushly preserved mangrove environment, sunbathing in one of two outdoor pools, relaxing in the 10,000-square-foot Naum Wellness and Spa, experiencing the state-of-the-art Kimbo Kid’s Club, or unwinding on the pristine white sanded Caribbean beach. For meetings and events, the property offers 14,000 square feet of versatile indoor and outdoor meeting space. Additionally, four unique restaurants and bars offer the distinguished culinary experiences for which Andaz® hotels are known for, and all with stunning views of the pools, lagoon, and ocean. Andaz Mayakoba Resort brings to life locally inspired and indigenous experiences and authentic Mexican hospitality. For more information, please visit and follow at,, and

About Andaz

Global in scale while local in perspective, Andaz hotels weave the sights, sounds and tastes of their surroundings into each property for an experience that truly immerses guests in the eclectic culture of each local destination. Through personalized, unscripted service, Andaz hotels create a barrier-free environment where guests are encouraged to explore their personal sense of style and become inspired by the spirit of the culture around them. Seventeen Andaz hotels are currently open: Andaz 5th Avenue and Andaz Wall Street in New York, Andaz San Diego, Andaz West Hollywood, Andaz Napa, Andaz Scottsdale Resort and Spa, Andaz Savannah, Andaz Maui at Wailea, Andaz Ottawa Byward Market, Andaz Mayakoba Resort Riviera Maya, Andaz Peninsula Papagayo in Costa Rica, Andaz London Liverpool Street, Andaz Amsterdam Prinsengracht, Andaz Singapore, Andaz Delhi, Andaz Xintiandi in Shanghai, and Andaz Tokyo Toranomon Hills. For more information, please visit Follow @Andaz on FacebookTwitter and Instagram, and tag photos with #WhenInAndaz.

Contact: Emma Silverman

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