Orlando, Florida, May 2016—The American Hotel & Lodging Educational Institute (AHLEI) presented three Navy Lodge properties with awards recognizing their commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI’s resources as part of a property-wide development program.
Navy Lodge Sasebo, under the leadership of general manager Connie Hill, and Navy Lodge Guantanamo Bay, under the leadership of general manager Joycelyn Connage-Johnson, received the Military Hospitality Training Excellence Gold Award. To earn this award, a property must show an increase in guest satisfaction and meet training benchmarks for employee participation in AHLEI’s distance learning courses, training programs, and professional certification completions. These include Guest Service Gold® and the Certified Guest Service Professional, and line-level designations including the Certified Front Desk Representative, Certified Guestroom Attendant, Certified Maintenance Employee, and Certified Hotel Concierge designations.
Navy Lodge Everett, under the leadership of general manager Dominic Lewis, received the Military Hospitality Training Excellence Meritorious Award. To achieve this highest AHLEI distinction, a property must have demonstrated exemplary achievement in training, education, and certification leading to improved guest satisfaction, and also be a previous Gold award winner.
The awards, given for achievement by the properties during the previous year, were presented by Brenda Moons, AHLEI’s senior vice president, sales; and Joseph A. McInerney, CHA, AHLEI consultant, on Thursday, April 28, at a ceremony during the annual worldwide Training and Strategy Workshop, held this year in Orlando.