ALICE Provides The San Luis Resort the Technology Upgrade to Offer More Than 'Just' A Beach With Consistent and Reliable Service
July 19, 2018 1:29pm
The San Luis Resort, which consists of three properties and Convention Center, has selected ALICE to enhance their internal communication, concierge operations, and guest engagement at their beachfront property. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Prior to implementing ALICE, The San Luis Hotel communicated with radios and documented guest and internal requests manually. The hotel team sees ALICE as an opportunity to respond to guest needs more quickly and provide service efficiency across their hotel teams without having to increase labor cost or staff count. The rollout of ALICE’s suite of products on the property includes ALICE’s concierge software, preventative maintenance software, and integrated hotel guest messaging.
Located a short distance from Houston on the Texas Gulf Coast, The San Luis Resort offers the perfect Galveston Island experience with lavish accommodations, breathtaking views of the Gulf of Mexico and personalized service. With such customized services, The San Luis Resort has a strong base of loyal guests, and was searching for a technology solution they could help them deliver the best experience the island has to offer. “ALICE allows us to enhance the guest experience, providing consistent and reliable service for our returning customers,” said Steven DeFelice, Regional Director of Sales for The San Luis Resort.
“The San Luis Resort has always been the premier hotel in Galveston. The hotel is robust with meeting space, multiple restaurants, an amazing pool with cabanas and a swim-up bar, and is as close to you can get to the beach. With an operation as expansive as theirs, a system like ALICE is a natural fit.” said ALICE’s Director of Sales, Darien Long. “In the short term, they will be able to more quickly service guest demands and begin to understand where they can preemptively meet the guest’s needs before the request has been made. Over the long term, the hotel can expect to understand trends that can help them control operational expenses. We are so excited to have our first ALICE hotel on the Galveston Island and another partner with Landry’s Hospitality.”
When asked about the ALICE training process, DeFelice highlights, “I have been happy with how the ALICE team has rolled out training on the property and how they work hand-in-hand with each of the departments to make this a seamless and exciting transition."
alice concierge technology,
Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.
Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com/.
Contact: Kayla Rowen
ALICE Creates Eye-Opening Insights to Housekeeping Operations for Hotel Wailea
Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve
Eli Gerard Is ALICE’s Director of Sales for Mexico
Don’t Blame Me. I Just Work Here
Round 4: Your Customer Service Questions Answered
Tour Guiding the Guest Experience
Staff Efficiencies at The Chateaux Deer Valley Upgrade From Bunny Hill to Black Diamond With ALICE
Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation
Hotel Zetta Reveals Its Secret to the Reason Why People Come Back to Stay at Their Hotel: Hardworking Staff and ALICE
How Experimenting With Social Events Can Only Be Good for Your Hotel’s Bottom Line
Les Clefs d'Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry
Beekeeper Improving Guest Service and Guest Satisfaction Scores at the Watergate Hotel
Are You Really Customer Centric?
Five Real Ways to Personalize the Guest Experience
Increasing Hotel Operations and Guest Engagement - The Brooklyn Way
Hotel Interurban Selects ALICE to Achieve Guest Satisfaction and Hotel Excellence From the Moment Doors Open
Omni Hotels & Resorts Selects Cendyn for CRM and Loyalty
HAPI Teams Up With Volara to Personalize Voice-Based Guest Engagement With Hotel PMS Data
Beekeeper Adds SIXTY Hotels to Its Portfolio
Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018
Please login or register to post a comment.