ALICE Provides The San Luis Resort the Technology Upgrade to Offer More Than 'Just' A Beach With Consistent and Reliable Service
July 19, 2018 1:29pm
The San Luis Resort, which consists of three properties and Convention Center, has selected ALICE to enhance their internal communication, concierge operations, and guest engagement at their beachfront property. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Prior to implementing ALICE, The San Luis Hotel communicated with radios and documented guest and internal requests manually. The hotel team sees ALICE as an opportunity to respond to guest needs more quickly and provide service efficiency across their hotel teams without having to increase labor cost or staff count. The rollout of ALICE’s suite of products on the property includes ALICE’s concierge software, preventative maintenance software, and integrated hotel guest messaging.
Located a short distance from Houston on the Texas Gulf Coast, The San Luis Resort offers the perfect Galveston Island experience with lavish accommodations, breathtaking views of the Gulf of Mexico and personalized service. With such customized services, The San Luis Resort has a strong base of loyal guests, and was searching for a technology solution they could help them deliver the best experience the island has to offer. “ALICE allows us to enhance the guest experience, providing consistent and reliable service for our returning customers,” said Steven DeFelice, Regional Director of Sales for The San Luis Resort.
“The San Luis Resort has always been the premier hotel in Galveston. The hotel is robust with meeting space, multiple restaurants, an amazing pool with cabanas and a swim-up bar, and is as close to you can get to the beach. With an operation as expansive as theirs, a system like ALICE is a natural fit.” said ALICE’s Director of Sales, Darien Long. “In the short term, they will be able to more quickly service guest demands and begin to understand where they can preemptively meet the guest’s needs before the request has been made. Over the long term, the hotel can expect to understand trends that can help them control operational expenses. We are so excited to have our first ALICE hotel on the Galveston Island and another partner with Landry’s Hospitality.”
When asked about the ALICE training process, DeFelice highlights, “I have been happy with how the ALICE team has rolled out training on the property and how they work hand-in-hand with each of the departments to make this a seamless and exciting transition."
alice concierge technology,
Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.
Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com/.
Contact: Kayla Rowen
5 Unique Experiences Hotels Can Use to Attract Guests
“We Love ALICE Because It’s a One-Stop Shop”
Why You Are a Difficult Hospitality Employee
INTELITY Partners With The Howard Hughes Corporation® on New Voice Technology Program
ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level
How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties
Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?
INTELITY Named ‘Official Mobile and In-Room Technology Provider’ by Forbes Travel Guide for Third Year
Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019
broughtonHotels' Park James Opens With INTELITY's Complete Guest Experience and Hospitality Management Platform
South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management
Bahia Hotel & Beach House Takes Service and Operations From 'Great to Excellent'
Integration Partnership Between Crave Interactive and Quore Is Enabling Hotels to Deliver World-Class Digital Hotel Services
ALICE Sweeps the 2019 HotelTechAwards
New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay
How Viceroy Los Cabos Creates an Immersive Guest Experience
Erynn Torrenga and Young Lee Join INTELITY as SVP of Sales, East and VP of Finance; Benjamin Keller Promoted to SVP of Sales, West
Runtriz Welcomes Riccardo Galanti as Senior Director of Sales, EMEA
How Is Your Digital Space?
INTELITY Raises $44M, Sets Sights on Further Global Expansion and Scale
Please login or register to post a comment.