Providing one source to eliminate poor guest reviews and increase hotel revenue – See it at HITEC booth 1029
TORONTO (HITEC 2017), June 26, 2017 — Cloud5 Communications, hospitality’s #1 communications technology and services platform, is partnering with Go Moment to offer the industry’s leading automated guest engagement solution. Go Moment delivers guest services using the millennial guests’ medium of choice – text messaging – to ensure guests get instant, AI-powered service without needing to download any apps.
This relationship, alongside Cloud5's other partnerships and product portfolio, enables hotels to have one provider of guest engagement technology to deliver an exceptional stay experience for today’s always connected hotel guest. Cloud5 will feature Go Moment in booth 1029 at HITEC 2017 in Toronto. To schedule an appointment, click here.
Go Moment’s “Ivy,” powered by IBM Watson, personally texts guests and answers routine questions automatically, increasing guest satisfaction, hotel review volume, and revenue while simultaneously freeing up labor through automation. Ivy has been recognized by Gartner, Forbes, and Inc., and is trusted by leading hotels and resorts.
“Working with Cloud5, the leader in hospitality communications, creates a unique opportunity for Go Moment and our hotel clients,” said Raj Singh, CEO, Go Moment. “Cloud5 provides network expertise and streamlines the guest/network connection, making engagement easier and implementation more cost-effective.”
Ivy’s unique real-time engagements allow hotels to address stay issues quickly and effectively, before they result in a negative social media post or TripAdvisor review.
“We’re excited to be working with Go Moment to expand the communications services that Cloud5 offers to hotels,” said Mark Holzberg, Cloud5 Communications Executive Vice President and Chief Commercial Officer. “Cloud5 is developing relationships and technology solutions that leverage our communications platform to deliver forward-looking services that engage guests and empower staff, ultimately building loyalty and revenue for our hotel partners.”
To free up front desk staff and reduce labor costs, hotels can also satisfy automated guest requests using Cloud5 Operator Services, a 24×7 guest services call center solution that routes guest requests to the correct department for fulfillment.