Orlando, Florida, September 2014-The American Hotel & Lodging Educational Institute (AHLEI) has revised and expanded its Trainer Development Program, adding new content, offering a web-based version of the training, and packaging both the print and web-based versions of the program with the exam for the Certified Hospitality Department Trainer (CHDT®). Topics include how adults learn, how to prepare for and create training, how to lead one-on-one and group training, and how to follow up on training. There are also sections on e-learning, communication, and orientation.
“Cascading information throughout a hospitality organization can be a difficult task, which is often left up to employees who have no formal background in training delivery. However, correct and consistent messages are essential to running an efficient hotel and delivering on its service promise,” explained Scott Chapman, AHLEI’s vice president of training and development. “The Trainer Development Program will help individuals to gain the skills and confidence necessary to deliver the message, and will also prepare them to earn the Certified Hospitality Department Trainer designation, which will further validate the important role they play within the hotel.”
The new Trainer Development Program is available in a print-based program designed to be taught in a facilitated setting. Components include an Instructor Guide, CD with PowerPoint slides, participant manual, certification study guide, and the CHDT® exam. The print program can be presented in two eight-hour sessions, or broken down into shorter sessions.
For those preparing for certification on their own, the web-based version of the program offers the same content in an online format for anytime access, a PDF copy of the study guide, and one attempt at the online version of the CHDT® exam. It takes between four and six hours to complete the online program, depending on individual learning patterns. That time does not include the time to take the CHDT® exam.
The CHDT® exam consists of 50 multiple-choice questions that must be answered within two hours. Candidates must achieve a minimum score of 70% to earn the CHDT® designation.
For more information, visit www.ahlei.org or call 1.800.349.0299 or +1.407.999.8100.