8 Steps to Transform the On-Property Guest Experience
August 29, 2017 10:04am
Free guide from StayNTouch provides hoteliers with actionable tactics to create memorable moments during the guest stay that drive revenue, positive reviews and keep guests coming back
Bethesda, MD (August 29, 2017) – Optimizing on-property guest experience is increasingly important. In fact, it frequently sits at the top of priorities for most hoteliers. Today, StayNTouch®, the leading innovator in mobile technology and Property Management Systems (PMS) for the hospitality industry, released a new guide titled, The 8 Steps to Transform Your Hotel’s On-Property Guest Experience.
Like most things in today’s market place, guest experience has changed. It goes beyond person-to-person service and thanks to technology, hotels can connect with their customers in new and engaging ways. On-property guest experience is the most exciting opportunity for hoteliers to drive revenue, loyalty and positive online reviews. Guests are more demanding than ever, and with endless channels to vent their frustrations through, it’s a challenge to navigate the guest journey effectively. The goal is to stay away from the cookie-cutter experiences and focus on staying true to your brand promise before, during and after their stay. However, the magical moments created during the stay make the most lasting impressions. This guide is designed to help hoteliers ensure their on-property guest experience is optimized for success.
Key strategies include:
“For service brands like hotels, the way the guest feels is always at the center of the experience the brand provides,” explains Jos Schaap, the company’s CEO. “The best on-property experiences are achieved when a member of your team creates an emotional connection with a guest. Raising the bar on-property by not just meeting but actually anticipating guest desires during their stay can help make you a market leader. It’s not hard to see why all hotels should put this valuable stage at the forefront.”
Click here to download The 8 Steps to Transform Your Hotel’s On-Property Guest Experience or visit http://go.stayntouch.com/8stepstoTransformOn-PropertyExperience_ContentLandingpage.html
on-property guest experience,
property management systems
StayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today’s guests require.
StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests.
StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.
For more information, visit www.stayntouch.com.
Unless indicated otherwise, all trademarks and service marks herein are trademarks of StayNTouch, Inc. or an affiliate thereof.
Contact: Frewoini Golla
Guest Facing Chat and Task Management All-In-One at HITEC Houston With Guestware
Koridor Announces New Hotel Room Self-Selection Platform: MyRoom
Cloud5 Introduces the Hospitality Dashboard Experience (HDX) at HITEC 2018 Booth #2519
3 Key Themes to Watch at HITEC 2018
StayNTouch to Liven Up HITEC With a PMS Technology Showcase and an Exciting Game of Jeopardy-The Hotel Maven Edition! (Booth #1003)
Why Can’t We All Just Get Along? The Future of Hotel Technology Integrations & APIs
StayNTouch Brings PMS Mobility to New Hotel in London
Headspace and KEYPR Partner to Deliver Guided Meditation App to Hotels
The Shared Hotel Room
Scribd and KEYPR Partner to Deliver Digital Library to Hotels
Next Gen Tech You Shouldn’t Miss at This Year’s HITEC in Houston [CHECKLIST]
KEYPR and Dow Jones Partner to Deliver The Wall Street Journal to Hotels
Please Use the “F” Word!!
Duetto, Mews Systems Announce Technology Partnership
The Mayumi Hotel Streamlines Mobile Keyless Access for New Flexible Stay, Community Driven Project with OpenKey
5 Signs It's Time to Change Your Hotel Property Management System
Shifting Your Hotel Staff From Task-Oriented to Guest-Oriented [Guide]
StayNTouch Partners With Martin's Hotels
Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner
Evaluating the Hype Behind Mobile Keyless Entry for Hotels
Please login or register to post a comment.