The luxury casino resort looks to streamline the guest journey by implementing the comprehensive hospitality technology platform
Los Angeles, CA (June 4, 2019) – INTELITY™, the broadest guest engagement and staff management platform in hospitality, announced today that it has inked a deal with 7 Cedars in Sequim, Washington. The new casino resort will open with the full INTELITY platform in place.
As part of its goal to offer a “customer experience that is unmatched on the Olympic Peninsula,” 7 Cedars will be implementing INTELITY’s custom mobile app, mobile key, and in-room tablets to create a frictionless guest experience across property. Using the mobile app and mobile key solutions, 7 Cedars guests can bypass the front desk by utilizing the mobile check-in feature and access their guest room using their mobile device as a room key.
INTELITY’s in-room tablets will function as a digital compendium and provide guests with hotel information, access to amenities and services, allow guests to order room service, and make other service requests. The guest rooms will also include INTELITY’s robust voice and casting solutions to further engage guests and enhance their in-room experience.
“We’re thrilled to be implementing the INTELITY platform at our resort,” says Glenn Smithson, 7 Cedars General Manager “The modern traveler is looking for a digital-first experience that streamlines their stay and gives them control over how they interact with staff. INTELITY will help us provide that type of experience and give us the ability to provide our guests with the personalized service they expect.”
7 Cedars plans to use INTELITY’s back office dashboard, INTELITY Staff, to track, organize, and manage all staff activity on property. The interactive dash will help reduce service times and enhance the guest experience as staff will be able to digitally manage work orders, delivery times, and monitor all activity on property, while communicating directly with the guests and providing updates on the status of their service requests and orders.
INTELITY Staff also provides business intelligence data that management teams can use to better understand their guests’ preferences and buying habits. This data can be used to make better business decisions and provide personalized guest experiences.
“We are proud to be working with 7 Cedars,” said INTELITY Senior Vice President of Sales, Benjamin Keller. “They are on a mission to elevate the guest experience at their casino resort and we’re honored that they have selected INTELITY to help them achieve this goal. Our platform is designed to provide the digital experience modern guests are looking for while simultaneously streamlining staff workflows so they can focus on providing truly personalized guest service.”
The INTELITY platform is scheduled to deploy at 7 Cedars in the summer of 2020.