26 Questions 2 Ask: Drive Your 2017 Voice Channel Results
September 20, 2016 11:27am
Some in the hospitality industry may think that the voice channel is dying. The truth is, it just looks different. Many of these same people thought GDS would go away, too!
Your voice channel’s margin averages 85% flow through — far higher than any 3rd party you do business with and you control the channel on your own terms!
If you ask the smartest retailers in the world, like Zappos and L.L. Bean for instance, they will tell you that the voice channel is a cornerstone to their capture of wallet share, upsell and loyalty.
As you think through your 2017 leisure revenue growth strategies, defining your conversion, REVPAR and distribution goals, our team put together a few questions to help you think differently about how to leverage your voice channel.
Download the checklist here.
If you want to explore a voice channel optimization plan or it is time for training and team development that drives 5 points of conversion within 90 days, please reach out to firstname.lastname@example.org to talk it through.
Founded in 1995, Aspire is an internationally recognized brand working with service-oriented businesses effectively instigating change and capturing the magic within their organizations to increase profitability and market share. This highly creative team plans strategically, aligns teams, develops leaders and talent through engaging and fun training, and helps bring Brands to life. Imagine your organization with everyone engaged, aligned and performing to full potential.
Contact: Jeffri-Lynn Campbell
It’s Time for Hotel Brands to Wake Up and Re-Evaluate Their Voice Channel
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