Guest Loyalty Is Not Dead – It’s Just Really Boring
Ellis Connolly | May 19, 2022
Loyalty
Video: How Critical are Millennials for Hotel Brands?
Stuart Pallister | May 7, 2018
By Stuart Pallister The topic of millennials and hospitality was featured in a panel session during the 9th Young Hoteliers Summit at Ecole hôtelière de Lausanne. How critical are the millennials for hotel brands? Andreas Scriven - Head of Hospitality & Leisure, Deloitte. When it comes to millennials, it's about the way of doing things which may be linked to service but they're just faster. Things happen faster. Brands keep on coming again and again, so saying that millennials are different is completely wrong. However, they're born with a smartphone in their hands, so they don't have time for bullsh*t. What hotels need...
Aimbridge Hospitailty Completes $15 Million Renovation of 468-Room Hyatt Regency Schaumburg
Hyatt Hotels Corporation | April 25, 2018
CHICAGO (April 25, 2018)—Hyatt Regency Schaumburg is proud to announce all renovations to the hotel—including all guestrooms and over 28,000 square feet of event space—are complete and brand-new restaurant experiences nearby make this area a huge value-add to the real estate development of the soon-to-be mixed-use community. The Hyatt is adjacent to the Woodfield Mall, the fifth largest shopping district in the United States. The renovations feature 468 modern, relaxing guestrooms and suites which include free internet access, HDTVs with premium channels, spacious livings areas, sofa sleeper, work desk and mini-fridge. Amenities incl...
Hyatt Appoints Stephen Ho as President – Greater China, Global Operations
Hyatt Hotels Corporation | March 15, 2018
CHICAGO (March 15, 2018) – Hyatt Hotels Corporation (Hyatt) today announced the appointment of Stephen Ho as President - Greater China, Global Operations, in line with plans to accelerate growth in Greater China. Effective April 16, 2018, Stephen will be responsible for the growth and operations of the hotel network, talent development and owner relations in the Greater China region. He will also refine and reinforce Hyatt's China outbound strategy from a commercial and operations perspective. Prior to joining Hyatt, Stephen was Chief Executive Officer, Greater China Region at Marriott International, Inc., where he oversaw all...
PNB Merdeka Ventures Sdn. Berthed and Hyatt to Develop the First Park Hyatt hotel in Kuala Lumpur, Malaysia
Park Hyatt | February 27, 2018
Park Hyatt Kuala Lumpur will top PNB 118 tower, expected-to-be tallest skyscraper in Southeast Asia CHICAGO--Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into a management agreement with PNB Merdeka Ventures Sdn. Berthed, an owned subsidiary of Permodalan Nasional Berhad (PNB) and Malaysia's largest fund-management company, for the first Park Hyatt hotel in Kuala Lumpur, Malaysia. The high-end hotel, designed to meet the needs of the discerning global traveler, will join the city's prestigious development – the PNB 118 tower. Anticipated to be completed in 2020, the tower is expected to be t...
Investing Into Brands of the Future
Pascal Gauvin | February 22, 2018
By Pascal Gauvin , Managing Director, India, Middle East and Africa (IMEA), IHG Today, investors ultimately select brands based upon strong operations, distribution, production, revenue management, ADR, occupancy, and RevPAR achieved. However, in the immediate future and beyond, investors should be looking at hotel brands with more granularity. As competition across the industry becomes more fierce and more disruptors enter the market, investors should assess which hotel brands are more receptive to the changes in consumer behaviour and are likely to adapt and consistently remain relevant to the traveller of the future. Brands that will...
Hyatt Enters Agreement with Promotora Comercial Abadan for 144-Key Hyatt Place Aguascalientes in Mexico
Hyatt Place | February 13, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement for the 144-key Hyatt Place Aguascalientes with affiliates of Promotora Comercial Abadan, S.A. de C.V. The hotel will be managed by Grupo Hotelero Santa Fe, one of the most respected hospitality companies in the Mexican hotel industry. Upon its expected opening in 2019, Hyatt Place Aguascalientes will be Mexico's sixth Hyatt Place hotel. "It is our great pleasure to expand the Hyatt Place brand into Aguascalientes, the most populous city in the state bearing the same name and one of the fastest growing destinations i...
Brand Finance Hotels 50 Claims Marriott Closer to Checking In as Most Valuable Hotel Brand
Brand Finance | February 8, 2018
Hilton remains world's most valuable hotel brand but lead over Marriott shrinks 74%; Premier Inn and Holiday Inn are strongest hotel brands as consumers appreciate value for money; Airbnb's disruptive presence only set to grow as it targets business travellers For the third year in a row, Hilton is the world's most valuable hotel brand, with a brand value of US$6.3 billion. However, recording a 24% fall from last year, Hilton has seen their lead at the top over Marriott shrink from more than US$3.3 billion to just US$865 million, a staggering 74% reduction. As Hilton's brand value decreased, Marriott improved its brand value 8% to just...
Hyatt Centric Ginza Tokyo Opens Marking Asia-Pacific Debut of the Hyatt Centric Brand
The Hyatt Centric Experience | January 23, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today the opening of Hyatt Centric Ginza Tokyo, the first Hyatt Centric hotel in the Asia-Pacific region. Located on the fashionable Namiki-dori street in cosmopolitan Ginza, the 164-room full-service lifestyle hotel offers travelers a home base in a neighborhood where even the most avid explorers can stay entertained for days on end. Designed for a growing segment of millennial-minded travelers seeking curated, yet authentically local experiences, Hyatt Centric hotels provide insider knowledge and resources to put guests comfortably at the center of action. Cosmopolitan Ginza has be...
Hyatt to Realign its Corporate Leadership Team and Operations
Hyatt Hotels Corporation | January 18, 2018
CHICAGO (January 18, 2018) – Mark Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation (NYSE: H), today announced that Hyatt will realign its corporate leadership team and operations to accelerate its differentiated strategy to care for the high-end traveler with distinctive experiences. The key changes, expected to be completed in the second quarter of 2018, include the formation of a new commercial services portfolio at the Executive Committee level that will combine guest and customer engagement functions under a new chief commercial officer position. Further, the company is also consolidating managed ...
Janet Tsang Named Director of Sales and Marketing at Hyatt Regency Hong Kong, Tsim Sha Tsui
Hyatt Regency Hotels | December 19, 2017
HONG KONG (December 2017) – Hyatt Regency Hong Kong, Tsim Sha Tsui is proud to announce the appointment of Ms Janet Tsang to the position of Director of Sales and Marketing. As a professional hotelier with a true passion for the industry, Janet illustrious career spans multiple areas of the sales and marketing division across different international hospitality groups. She began her journey with Hyatt in 1999 at Hyatt International Asia Pacific Divisional Marketing Centre, and continued to grow her career in sales and events roles at Grand Hyatt Beijing and Grand Hyatt Hong Kong. Prior to joining Hyatt Regency Hong Kong, Tsim Sha ...
Aramark Completes Purchase of Avendra for $1,350 Million
Marriott | December 12, 2017
Marriott International (NASDAQ: MAR) today announced that the owners of Avendra, LLC have completed the sale of Avendra to Aramark (NYSE: ARMK) for $1,350 million. After redemption of management participation rights, transaction costs, and repayment of Avendra's outstanding debt, Avendra's founding shareholders – Marriott, Hyatt, Accor, ClubCorp and IHG – received $1,201 million in cash proceeds from the transaction. Marriott received $659 million for its 55 percent interest in Avendra. In addition, in conjunction with the sale of Avendra, Marriott has entered into a 5-year procurement service agreement with Aramark on behal...
HRI Lodging Appoints Peter Tziahanas as General Manager and David Siguaw as Director of Sales & Marketing of Nashville’s Holston House
HRI Lodging | November 28, 2017
NASHVILLE, Tenn. (November 28, 2017) – HRI Lodging, LLC is excited to announce the appointment of Peter Tziahanas as General Manager and David Siguaw as Director of Sales & Marketing of Holston House, a 191- room boutique property that will open in downtown Nashville in early 2018. When it opens, it will become the newest addition to The Unbound Collection by Hyatt brand of boutique hotels and experiences. As General Manager of Holston House, Tziahanas will showcase his diverse background in rooms management, food and beverage experience, sales and marketing, and revenue management. His impressive portfolio includes leadership...
Small Brands Are Defined by Big Stories
Michael Tall | September 19, 2017
By Michael Tall The boutique hotel customer is looking for a certain type of experience that transcends a bed in a room. This traveler is looking for a broader experience that is driven by authenticity and discovery. These two aspects directly play into a boutique hotel's story. For a hotel to be authentic, it needs to relate to something real and relevant with significant meaning. This can be achieved through its relevance to the local neighborhood, or its representation of a time period or style—if done correctly and genuinely. Defining a fully-developed story behind the hotel's unique brand identity can convey a greater sense o...
Q2 2017 Financial Reports Round Up – Part 4: Hyatt, Wyndham, Summit
August 3, 2017
Hyatt Reports Second Quarter 2017 Results Second quarter of 2017 financial highlights as compared to the second quarter of 2016 are as follows: Net income increased 30.5% to $87 million. Adjusted EBITDA increased 0.6% to $229 million, up 1.3% in constant currency. Comparable systemwide RevPAR increased 2.9%, including a decrease of 1.2% at comparable owned and leased hotels. Comparable U.S. hotel RevPAR increased 1.4%; full service and select service hotel RevPAR increased 1.3% and 1.5%, respectively. Comparable owned and leased hotels operating margins decreased 120 basis points to 26.2%. Adjusted EBITDA margin decreased 140 bas...
Hyatt Announces Leadership Transition Following Successful Integration Of Miraval Group
Hyatt Hotels Corporation | June 30, 2017
CHICAGO (June 30, 2017) – Hyatt Hotels Corporation (NYSE: H) today introduced a new leadership structure for Miraval, the renowned provider of wellness and mindfulness experiences, which Hyatt acquired earlier this year. Marc Ellin, Hyatt senior vice president, operations, Americas, will assume increasing responsibilities for Miraval Group, including oversight of operations, sales and marketing. He will report to Steven Rudnitsky, Miraval Group president and chief executive officer. Rudnitsky will continue to lead Miraval through September 30, 2017, at which point he will step down. "Steve has led a seamless integration and b...
Hyatt Names Malaika Myers as Chief Human Resources Officer
Hyatt Hotels Corporation | June 26, 2017
CHICAGO--Hyatt Hotels Corporation (NYSE: H) today announced it has named Malaika Myers as the company's chief human resources officer. Myers will join Hyatt on September 5, 2017 and report to Mark Hoplamazian, president and chief executive officer. "Malaika is an accomplished executive in every discipline of Human Resources and has established an impressive track record of achieving people-focused results," said Hoplamazian. "Her passion for people and depth of experience in organizational and talent development will be paramount to delivering on our focused business strategy. Malaika shares our purpose-driven commitment to care, and I ...
Why Digital Messaging is the Top Key to Loyalty for Travel Brands
OtherLevels | June 28, 2016
To earn customers' brand loyalty, even the largest global travel brands are willing to spend big. Case in point: Hilton ponied up an estimated $100,000 or more to license one of the best-known songs of all time, "(I can't Get No) Satisfaction" by the Rolling Stones, for use in a commercial compelling consumers to "stop clicking around" and visit the hotel's website first. While satisfaction is certainly key to loyalty, opportunities exist beyond splashy ad campaigns for most travel brands. Advertising drives awareness, but data powers engagement... and, ultimately, engagement drives loyalty. To cultivate high-...
Hyatt Hotels Reports Fourth Quarter 2015 Results: Net Income of $37 million Down from $182 million in the Year Ago Quarter
Hyatt Hotels Corporation | February 18, 2016
CHICAGO (February 18, 2016) - Hyatt Hotels Corporation ("Hyatt" or the "Company") (NYSE: H) today reported fourth quarter 2015 financial results. Mark S. Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation, said, "Our business continues to perform well. We finished 2015 with solid fourth quarter results and anticipate another year of growth in 2016 based on expected comparable systemwide RevPAR growth of approximately 3.0% to 5.0%, excluding the impact of currency." Fourth quarter 2015 financial results are as follows: • Adjusted EBITDA was $176 million in the fourth quarter ...
KARY TAKACH APPOINTED DIRECTOR OF ROOMS OF HYATT REGENCY LOST PINES RESORT & SPA
Hiebing | December 15, 2015
Takach brings more than 17 years of hospitality experience to her role among the pines AUSTIN / BASTROP, TEXAS (December 15, 2015) – Hyatt Regency Lost Pines Resort & Spa named Kary Takach as director of rooms. In her role at the award-winning resort, Takach will manage and oversee room operations at the 491-room, Four Diamond destination. She will report to Michael Jokovich, area vice president and general manager, and serve as a member of the resort's Leadership Committee. Takach brings to the position more than 17 years of industry experience. She began her hospitality career with Hyatt in 1998, joining the company after co...
Q3 2015 Financial Reports Round Up: Hyatt, Chesapeake, Ryman & Summit
November 3, 2015
Hyatt Hotels Corporation reports third quarter 2015 net of $25 million compared to $32 million in Q3 2014. Comparable systemwide RevPAR increased 1.6%. Mark S. Hoplamazian, president and chief executive officer of Hyatt Hotels Corporation, said, "Our RevPAR growth was strong due to greater transient business and increased market share. These positive results drove solid fee growth across our system." Third quarter 2015 financial results are as follows: Adjusted EBITDA was $172 million in the third quarter of 2015 compared to $179 million in the third quarter of 2014, a decrease of 3.9%. Adjusted EBITDA in the third quarter o...
Selecting a Hotel Brand: Why House Profit Margins Can Vary by Brand
Hans Detlefsen, MPP, MAI | September 25, 2015
By Hans Detlefsen, MPP, MAI Contributors: Emiliia Gordiienko, Yoshihiro Kanno, Devanjali Luthra, and Anjali Peterson Introduction Does hotel brand selection significantly affect your investment returns? Do different brands within the same chain scale produce different profit results? These questions were the focus of a recent hotel brand comparison study conducted by Hotel Appraisers & Advisors (HA&A). Researchers at HA&A analyzed more than 500 hotel financial statements from across the United States. Our research focused on evaluating the importance of brand selection for hotel investors and developers. We studied the prof...
SiteMinder Heralds Hyatt in Florida as 16,000th Hotel
SiteMinder | February 4, 2015
Dallas, U.S. - The global hotel industry's leading provider of online distribution and direct booking technology, SiteMinder, today announces it has secured Hyatt Key West Resort and Spa in Florida, the U.S., to reach its 16,000th hotel customer milestone. Located steps from the famous Duval Street, on a waterfront with priceless views of the Gulf of Mexico, Hyatt Key West Resort and Spa sets the bar for customer experience in Key West. With the highest occupancy of any full-service Hyatt in North America in 2014, the property's revenue manager, Phillip Pierce, says he wishes he partnered with SiteMinder years back. "Before using SiteMi...
GHV Hotel & Hyatt Open the 117-room Hyatt Place Pune/Hinjewadi in Western India
GHV Hotel (India) Pvt Ltd | February 2, 2015
CHICAGO (January 30, 2015) – Hyatt Hotels Corporation (NYSE: H) and GHV Hotel (India) Pvt Ltd today announced the opening of Hyatt Place Pune/Hinjewadi, which is strategically located at the entrance to the fast-growing IT city of Pune, less than 85 miles (143 kilometers) from Mumbai, India. This is the third Hyatt Place hotel to open in India, following the 2012 opening of Hyatt Place Hampi in Southern India and the November 2014 opening of Hyatt Place Gurgaon/Udyog Vihar in Northern India. "The opening of Hyatt Place Pune/Hinjewadi marks a significant milestone for the Hyatt Place brand as it continues to expand throughout India and...
Hyatt to Launch Free Wi-Fi Access in All Lobbies and Guest Rooms Worldwide
Hyatt Hotels Corporation | December 22, 2014
CHICAGO (December 22, 2014) – As part of the company's continued efforts to evolve the guest experience by listening and responding to guest needs, Hyatt Hotels Corporation (NYSE: H) today announced plans to offer free Wi-Fi at all Hyatt hotels worldwide, providing connectivity and convenience regardless of booking method or loyalty program participation. Free Wi-Fi will become available to Hyatt guests around the world in February 2015. Travelers will be able to access free Wi-Fi on an unlimited number of mobile devices or laptops in Hyatt-branded hotel guest rooms and social spaces. "Internet connectivity is no longer an amenity. It...
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