Guest Loyalty Is Not Dead – It’s Just Really Boring
Ellis Connolly | May 19, 2022
Loyalty
Hyatt and S.D. Malkin Properties, Inc. Celebrate the Groundbreaking of Two Beachfront Hotels in Oceanside, California
Hyatt Hotels Corporation | February 6, 2019
SAN DIEGO (February 6, 2019) – Hyatt and S.D. Malkin Properties, Inc., an innovative developer and owner of iconic retail, hotel, and entertainment destinations, today will hold a groundbreaking ceremony in Oceanside, California on the site where two new properties are expected to open under the Joie de Vivre Hotels and Destination Hotels brands in late 2020. The adjacent hotels together will be the largest oceanfront development in San Diego County in over a decade. Located at the hub of Oceanside's booming renaissance, the 2.75-acre new-build project along Mission Avenue and North Pacific Street will offer guests immediate beach...
Hospitality Financial Leadership: The 5 Hidden Costs of Being Branded
David Lund | February 4, 2019
By David Lund Marriott. Hilton. IHG. Wyndham. Choice. For years these chains have publicized the advantages of working with them: advanced loyalty programs that promise to bring consistent customers, low fees, tough negotiations with OTAs, and preferred financing options. Not so fast. Are the brands' claims actually true? While many owners have fallen victim to the claims of the brands, you need not do the same. As Mark Twain once said, "Whenever you find yourself on the side of the majority, it is time to pause and reflect." Let's take a closer look at what the brands are claiming, to make sure you know what to expect before entering i...
Hyatt Regency Austin Appoints Jeff Ouradnik as Director of Sales and Marketing
Hyatt Regency Austin | January 15, 2019
Austin, Texas (January 15, 2019) – Hyatt Regency Austin, located on the shores of Lady Bird Lake in downtown Austin, has named Jeff Ouradnik as director of sales and marketing. Ouradnik joins the property from Hyatt Regency Lake Washington in the Seattle area. "We are thrilled to welcome Jeff to Hyatt Regency Austin," said Dan Johnson, general manager at Hyatt Regency Austin. "Jeff brings an extensive amount of experience, excitement and talent to his work and he has a true passion for creating the best possible workplace for his colleagues. He is going to be an invaluable asset to our team." Recognizing his 10-year anniversary wi...
Newly Opened ‘Leaning Tower of Abu Dhabi’ Hotel Marks First Property Under Hyatt’s Andaz Brand in the Region
Andaz | November 6, 2018
CHICAGO (November 6, 2018) – Hyatt Hotels Corporation (NYSE: H) announced today the official opening of Andaz Capital Gate Abu Dhabi,turning the iconic 'Leaning Tower of Abu Dhabi' into the first Andaz branded hotel in the Middle East. Represented across the globe in destinations including London, New York, Tokyo and Shanghai, Hyatt's luxury lifestyle brand celebrates distinctively local culture and delivers an elevated experience that awakens the senses. Aligned with the brand ethos of authentically bringing the local neighborhood to life, Andaz Capital Gate Abu Dhabi offers inspiring experiences, helping guests immerse themselve...
Presidio Companies Breaks Ground on Hyatt Centric Hotel in Downtown Sacramento City Center Slated to Open Summer 2020
Presidio Companies | October 10, 2018
SACRAMENTO, Calif. – (October 10, 2018) – Presidio Companies and Hyatt announce the groundbreaking of the highly anticipated Hyatt Centric hotel in downtown Sacramento's City Center, slated for opening in Summer 2020. Perfectly located in the heart of the vibrant redevelopment currently underway downtown, the Hyatt Centric hotel will be located at 1122 7th Street, directly adjacent to the new world-class sports and entertainment venue Golden 1 Arena. The building represents an important part of downtown Sacramento's rich past and its promising future. It was first opened in 1911 as the Hotel Clayton and then by its more w...
Hyatt Hotels Corporation to Acquire Two Roads Hospitality
Hyatt Hotels Corporation | October 8, 2018
CHICAGO—October 8, 2018-- Hyatt Hotels Corporation (NYSE: H) today announced an agreement to acquire Two Roads Hospitality, an international lifestyle hotel management company with a unique collection of distinctive brands, properties and a robust development pipeline around the globe. Through the addition of Two Roads, its established lifestyle brands and the management agreements for the majority of its 85 properties in eight countries, Hyatt will expand its brand presence into 23 new markets while enhancing its offerings in lifestyle hotel experiences and wellbeing. With Two Roads and its distinctive collection of lifestyle hot...
Hyatt Hotels to Transition Chief Financial Officer; Patrick Grismer to Step Down to Be Succeeded by Joan Bottarini
Hyatt Hotels Corporation | October 8, 2018
CHICAGO (Oct. 8, 2018) – Hyatt Hotels Corporation (NYSE:H) today announced that Patrick Grismer has resigned as chief financial officer, effective November 2, 2018, in order to assume the CFO position at Starbucks Corporation. Upon his departure, Grismer will be succeeded by Joan Bottarini, currently senior vice president of finance for the Americas at Hyatt. Bottarini has been with Hyatt since 1999 and held a number of finance positions over her career, including vice president of hotel finance for Asia Pacific, vice president strategic financial planning and analysis, and director financial communications. "We are grateful for P...
Hyatt Partners With Kanha Limited for Dual-Branded Hyatt Place and Hyatt House Nairobi/Westlands in Kenya
Hyatt Place | September 27, 2018
CHICAGO (September 27, 2018) – Hyatt Hotels Corporation (NYSE:H) today announced that a Hyatt affiliate has entered into a management agreement with Kanha Limited for the first Hyatt-branded hotels in Nairobi, Kenya. Hyatt Place Nairobi/Westlands and Hyatt House Nairobi/Westlands will be comprised of 233 guestrooms total and are both expected to open in early 2020. The Hyatt Place and Hyatt House brands are rooted in extensive consumer research indicating that guests seek stylish, comfortable, seamless experiences that accommodate their lifestyles and familiar routines. To embody this, the two brands offer casual hospitality and p...
Cornell Hospitality Research Shares Index and Analysis on Hotel Brand Reputation in U.S. and Canada
Chris K. Anderson, Ph.D. | September 26, 2018
Chris K. Anderson, Cornell University School of Hotel Administration Saram Han, Cornell University School of Hotel Administration Abstract Using monthly online reputation data from 2016 through to the first quarter of 2018, we index major hotel brands in the United States. This analysis of online reputation for branded properties yields three major conclusions: (1) the variation in reputation across brands is four times larger than the variation across chain scales; (2) online reputation is mainly a function of brand and sub brand rather than segment or hotel location; and (3) variability in reputation across hotels within a brand is gr...
What Do Hotel Guests Really Want? Anticipated Versus Actual Use of Amenities
Chekitan S. Dev | September 25, 2018
by Chekitan S. Dev, Rebecca W. Hamilton, Roland T. Rust, and Matthew V. Valenti Abstract: Hotels provide a lengthy menu of amenities based on the (largely accurate) perception that guests want those amenities and claim they will use them. While many guests do exactly that, a substantial percentage will "overpredict" which amenities they will use. This study of fifty hotel-wide and in-room amenities details both the overpredictions and, in some cases, underpredictions of amenity use by 724 guests in thirty-three hotels operated by six hotel brands—one upscale, two upper upscale, and three luxury—belonging to one hotel company...
Vista Development, Ltd. and Hyatt Enter Agreement to Develop Andaz Turks & Caicos at Grace Bay, the Brand’s First Caribbean Property
Andaz | September 25, 2018
CHICAGO (September 25, 2018) – Hyatt Hotels Corporation (NYSE: H) announced today plans for Andaz Turks & Caicos at Grace Bay, a hotel and residences development expected to open in 2021, marking the Andaz brand's first property in the Caribbean. To be developed by Vista Development Ltd. of Pronet Capital, LLC, the property will stretch more than 5.5 acres providing a new level of luxury hospitality and real estate on the archipelago's famed Grace Bay Beach. The Andaz brand delivers thoughtful, unscripted service for curious-minded guests in search of inspiring local experiences. Andaz Turks & Caicos at Grace Bay will be s...
Hospitality Financial Leadership: Unplugging the Brand and Cranking up the OTA’s – Hotel Overachiever
David Lund | September 24, 2018
By David Lund It's nothing new to hear about hotels or owners who have said "good bye" to brands and have gone on their own as an independent hotel. This is the story of one such hotel and a look at their results. I am also going to highlight the typical costs associated with being affiliated with a brand and what some say is the biggest reason to get out while you can. The whole idea was the new owners. They bought the hotel with the express purpose of taking down the flag and making the hotel an independent. The market was strong and the hotel with its brand was doing quite well – a positive revpar index with its historical comp...
Cornell Center for Hospitality Research Publishes Hotel Brand Reputation Analysis
the Center for Hospitality Research | September 17, 2018
Ithaca, NY, September 17, 2018 - Cornell University's Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing important insights into the role played by brands in the hotel industry today. The first of its kind in terms of the scale of the reputation data analyzed, the report analyzes over 30 million reviews of more than 30,000 branded hotels posted to 47 review sites between January 1, 2016 and March 31, 2018. The report categorizes brands according to the six segments identified in STR's chain scale report and ranks them using ReviewPro's Global Review Ind...
Hyatt Enters Agreement With Matmut S.A.M. to Develop Hyatt Place Rouen Set for 2021 Opening in the French Normandy
Hyatt Place | September 12, 2018
CHICAGO---Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with a subsidiary of Matmut S.A.M. to develop the first Hyatt-branded hotel in Rouen, the capital of Normandy, France. Managed by Cycas Hospitality, Hyatt Place Rouen will be the second Hyatt Place hotel in France, and will join the dual-branded Hyatt Place and Hyatt House hotels at Paris Charles de Gaulle Airport that are currently under development. The Hyatt Place project in Rouen reflects the brand's strong momentum in the fast-growing select service category as Hyatt Place hotels continue to expand across Europ...
HR Group and Hyatt Enter Agreement for New Build Hyatt House Frankfurt/City Goetheplatz in Frankfurt, Germany
Hyatt House | August 29, 2018
CHICAGO (August 29, 2018) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with HR Group for a Hyatt House hotel in Frankfurt, Germany. The hotel will be integrated into FOUR Frankfurt, a large mixed use development in the center of the city by Groß & Partner, that will be comprised of four towers and will include residential and office facilities, as well as retail spaces and hotels. Expected to open in 2023, Hyatt House Frankfurt/City Goetheplatz will mark the second Hyatt House hotel in Frankfurt, joining Hyatt House Frankfurt/Eschborn. The Hyatt House ...
Red Roof® Launches Extended Stay Brand HomeTowne Studios by Red Roof®
August 15, 2018
COLUMBUS, Ohio, Aug. 15, 2018 -- Convenient, cost-effective and comfortable: the basic essentials of extended stay accommodations, a hospitality sector that has grown immensely in the past few years with extended stay builds currently making up more than a quarter of all hotel development projects in the U.S. pipeline according to Lodging Econometrics. This growth was one of the many reasons that Red Roof, the leader in the economy lodging industry, is entering this market with their newest sub-brand, HomeTowne Studios by Red Roof. The brand will undergo a phased launch of over 30 properties across more than 20 markets with nearly 4,000...
NetBase Report Reveals the Most Loved Travel and Hospitality Brands of 2018
NetBase | August 13, 2018
Marriott dominates the travel and hospitality industry; Airbnb is the most loved travel site, and American Airlines leads the airline industry SANTA CLARA, Calif.—August 13, 2018— NetBase, a global leader in enterprise social analytics, today released its annual Social Media Industry Report 2018 Travel and Hospitality. The report leveraged NetBase's social analytics technology to examine the most popular brands across five categories including, Airlines, Car Rentals, Cruise Lines, Hotels and Travel Sites. "Social media plays an extensive role in how customers feel about travel and hospitality brands, and where they choose to...
Kokari Limited Opens New 309-Room Grand Hyatt Athens Marking City’s First Hyatt Hotel and First Grand Hyatt in Greece
Grand Hyatt | August 8, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today the opening of Grand Hyatt Athens, marking the first Hyatt hotel in the Greek capital and the first Grand Hyatt branded hotel in Greece. The luxury property is located on Syngrou Avenue next to the Onassis Cultural Centre and combines dramatic architecture with innovative design, easily accessible to historic sites and best-in-class restaurants. The vibrant city of Athens offers countless activities for all types of visitors. At the same time, it is also known as the historic capital of Europe – an ancient city with rich culture, iconic sites and attractions. "Athens is f...
Hyatt Appoints Mia Kyricos as Senior Vice President, Global Head of Wellbeing
Hyatt Hotels Corporation | August 6, 2018
CHICAGO (August 6, 2018) – Hyatt Hotels Corporation (NYSE: H) announced today that Hyatt has selected Mia Kyricos as senior vice president, global head of wellbeing, underscoring Hyatt's commitment to care for people so they can be their best. Kyricos will report to Mark Vondrasek, Hyatt's chief commercial officer. "As a pioneer in the business of wellbeing, Mia is uniquely qualified to further define Hyatt's wellbeing efforts across all 14 brands to ensure colleagues, guests and customers can be their best," Vondrasek said. "She is a respected leader in the wellbeing industry and her expertise across wellness, hospitality and bra...
Owned by Latam Hotel Corporation and Operated by GHL, Hyatt Place San Pedro Sula Opens in Honduras
Hyatt Place | August 2, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today that Hyatt Place San Pedro Sula is officially open, marking the second Hyatt-branded hotel in Honduras and fifth Hyatt Place hotel in Central America. The new hotel features the Hyatt Place brand's intuitive design, casual atmosphere and practical amenities for multi-tasking travelers, such as free Wi-Fi and 24-hour food offerings. The hotel is owned by Latam Hotel Corporation, which currently owns six hotels and convention centers in its growing portfolio, and operated by GHL, a Colombian based group with 70 hotels owned or under management in Latin America. "As the Hyatt Plac...
Hyatt Executes Nine Management and Franchise Agreements in May and June 2018
Hyatt Hotels Corporation | July 23, 2018
CHICAGO (July 23, 2018) – Hyatt Hotels Corporation (NYSE: H) today announced executed management and franchise contracts for nine hotels. The executed contracts, which represent important expansion in key markets or markets in which Hyatt brands are under-represented, are for the following hotels: Hyatt Regency Hyatt Regency hotels and resorts offer a full range of services and amenities, including the space to work, engage or relax; notable culinary experiences; technology-enabled ways to collaborate; and expert event planners who can take care of every detail. Asia Pacific Hyatt Regency Clark in Clark, Philippines Hyatt Rege...
Hyatt Appoints Julia Vander Ploeg Senior Vice President, Global Head of Digital
Hyatt Hotels Corporation | July 11, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) today announced that Hyatt has selected Julia Vander Ploeg as senior vice president, global head of digital. Vander Ploeg will report to Mark Vondrasek, global chief commercial officer. "Julia is a dynamic and reputable leader in the digital space and will play a critical part in helping re-imagine Hyatt's digital capabilities and increase the frequency and depth of engagement with our guests," Vondrasek said. "Her proven track record of creating high-quality digital experiences across all touchpoints, particularly mobile, makes her an ideal fit for the role and will advance our ability to bui...
Hospitality Financial Leadership: Why Hotel Brands and Franchisers Secretly Love the OTAs
David Lund | July 9, 2018
By David Lund I know we all hear the battle cries every day in our industry, but what's really going on with hotel brands, franchisers, the online travel agents and their war over commissions and fees? In this piece, I am going to expose an angle that I think needs some light. It gets back to a fundamental understanding of how our industry functions based on its evolved structure, with brands and owners. I also believe this is a good lesson in hotel business strategy, to understand what underpins the relationship between the warring parties and what drives the business model with hotel franchisers and brands. The first thing to know abo...
New Generation of Hyatt Place Hotels Elevates Guest Experience and Increases Value for Owners
Hyatt Place | June 5, 2018
CHICAGO--Hyatt Place, Hyatt's upscale select service brand designed for business travelers, today unveiled a new generation of hotels focused on three key areas: thoughtful design, driving value for World of Hyatt members and enhanced well-being experiences. Today's announcement signals a move that responds to guests' and owners' evolving needs, while building on the success of the Hyatt Place brand. "The new generation of Hyatt Place hotels is intended to further strengthen the overall Hyatt Place portfolio and expand our opportunities to work with world-class developers and operators, while also providing flexibility and support to ou...
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