Robert Rauch’s Top 10 Trends in Hospitality for 2017
December 1, 2016
Just 10 years ago, Facebook morphed into a mainstream business tool, Twitter arrived, the iPhone exploded on the scene and Android phones were born. Today, the...
How Self-Service Technology is Enhancing the Guest Experience
December 7, 2016
by Natasha Stokes
At hotels around the world, the friendly face of a concierge who remembers your name could soon be...
Hotel Online’s Top Read News for 2016
December 29, 2016
As we look toward 2017, here's a look back at each month's top headlines in 2016 from Hotel-Online!
4 Ways Luxury Hotels Can Use...
Hotel Marketing: 10 Things That Worked in 2016
December 14, 2016
Marketing can often seem like a bottomless pit of possibilities.
The days of investing in only a few marketing channels are long gone. Now, there are endless...
Where the OTAs are Going Next: The Evolution of Voice Search for Hotels
December 15, 2016
By Natasha Prats
At the recent Skift Global Forum 2016, the major OTAs discussed the future of online travel. Most of them are pretty convinced that the...
Maestro PMS Social Media Tools Give Independents Increased Bookings, Top TripAdvisor Ratings
Social-Media Savvy Maestro Connects Guests with Channels for Positive Property Reviews; Facebook Direct Booking Widget Delivers Instant Direct Reservations...
How to Jumpstart Your Hotel’s Direct Bookings through Search Engine Marketing
December 28, 2016
By Mariana Safer and Carmine Fischetti
The Hotel Yearbook has just released its 2017 Special Edition on Digital Marketing, featuring expert insight from...
Conquering Complaints™: Part One – A Complaint Is Like A Carrot
December 8, 2016
By Doug Kennedy
Recently I was asked by a long-term client to offer a training module specific to handing guest complaints. Now I’ve always...
Nobody Asked Me, But… No. 171: Hotel History: Hotel Theresa (1913)
December 20, 2016
by Stanley Turkel, CMHS
Hotel History: Hotel Theresa, “The Waldorf of Harlem”
Fidel Castro’s recent death brings to mind his visit to New...
American Liberty Hospitality Makes Owner Profitability Job One
December 12, 2016
Family Owned Operator Puts Leading Edge Financial Management Tools to Work for Stronger Property Performance
PITTSBURGH – December 12, 2016 – Nick...
Condé Nast Traveler Reveals The Winners Of The 2017 Gold List Award
December 20, 2016 (New York, NY) – Condé Nast Traveler today announced the results of its 23rd Annual Gold List Award. The Condé Nast...
What Drives Guests to Be Promoters of Your Brand?
In previous research conducted, we’ve seen that the Net Promoter Score has a positive correlation to a hotel’s TripAdvisor rating....
New Radisson RED Hotel Employs ASSA ABLOY Hospitality Mobile Access as Key Part of Dedicated Hotel App
Millennial-facing hotel brand gives mobile-oriented travelers seamless control over hotel stay with keyless technologies on hotel app
What Hotels Can Learn From Walmart
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
Years ago, and well before my hotelier days, I traveled to Bentonville, Arkansas selling ergonomic furniture,...
HSMAI Names Top 25 Extraordinary Minds in Hospitality Sales, Marketing, & Revenue Optimization for 2016
December 13, 2016
The Hospitality Sales & Marketing Association International (HSMAI) is proud to announce its 2016 honorees for The HSMAI Top 25: Extraordinary Minds in...
HRI and Rockbridge Acquire Country Inn & Suites New Orleans French Quarter
December 5, 2016
NEW ORLEANS – December 5, 2016 – HRI Properties, LLC (HRI) and investment firm Rockbridge announced today through a joint venture, the acquisition...
Intelity Installs Tablets in Hotel Rooms, Lobby at The Collector Luxury Inn & Gardens
ORLANDO, Fla. – Dec. 12, 2016 – Leader in hotel guest technology Intelity will introduce hotel tablets installed with the ICE guest engagement SaaS...
New York City’s Historic Sohotel Chooses ALICE for Guest and Staff Communications
December 6, 2016
ALICE Suite Helps Staff Deliver Impeccable Service Even While Sohotel Is Under Renovation
New York, NY -- Hotel operations platform ALICE announces New York...
Hotel Development Partners and Hotel Equities Celebrate Topping Off of Residence Inn by Marriott in Dunwoody, Georgia
December 19, 2016
(December 19, 2016) ATLANTA, GA – The new Residence Inn by Marriott Atlanta Perimeter Center Dunwoody, owned by Atlanta-based Hotel Development Partners...
Lodging Interactive Launches Human Powered Conversational Hotel Websites
PARSIPPANY, NJ - December 14, 2016 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the...
Duetto and TravelClick Launch Automated Demand360-Driven Revenue Strategy with KSL Resorts
With TravelClick’s Demand360 for Duetto, Hotels can Optimize Pricing Strategies by Seamlessly Integrating Future-Looking Competitor Demand Data
Marriott Takes Top Spot Leading Franchise Companies in Global Hotel Construction Pipeline with 2,021 Projects
December 27, 2016
December 27, 2016 – PORTSMOUTH, NH
Analysts at Lodging Econometrics (LE) report that the four leading franchise companies in the Global Hotel...
iBeacons? Eddystone? How Do You Choose Which Beacons to Have Faith In?
Beacon agnosticism and the real truth about beacons
By Dr. Michael Arner
Having learned dutifully that “hardware sales are a race to the bottom,”...
How to Find (And Keep) the Best Hotel Sales Talent Right Now: Tips From Tambourine’s DOSM-in-Residence
Group and catering revenues often make or break your property’s P&L and determine whether you outperform your comp set. Your sales team’s...
Robobutlers, Morphing Hotels, Choosing Dreams and Longevity Spas: Check in to the Smart Hotels of the Future
DALLAS, Dec. 12, 2016 -- When travelers check into a hotel in 2060 they can expect it to feature augmented reality, artificial intelligence, morphing...