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Top 25 : Dec 2013

Historic Hotels of America Status Awarded to The Fairmont Sonoma Mission Inn & Spa in California

December 11, 2013

SONOMA, December 11, 2013 - The Fairmont Sonoma Mission Inn & Spa has been awarded membership into the prestigious Historic Hotels of America®  ...

Top 10 Hospitality Industry Trends in 2014

December 6, 2013

By Robert Rauch, CHA1. Millennials will become the core customer within the hospitality and travel industries over the next five to ten years. The majority of...

Free In-Room Wi-Fi, YES; Free Pool-Side Wi-Fi, NOT SO MUCH - Survey Prioritizes Hotel Amenities

December 13, 2013

NEWTON, Mass., Dec. 13, 2013  -- TripAdvisor®, the world's largest travel site*, today announced the results of the TripBarometer Truth in Travel...

2013 Construction Report North America; 23 Hotel Waterpark Projects Open in 2013

December 6, 2013

By Jeff Coy, ISHC December 6, 2013 --- Twenty-three (23) waterpark resort projects opened in the USA during 2013, a 8.0% increase over last year.  This...

Nobody Asked Me, But… No. 117; Hotel History: InterContinental Hotels Company; Quote of the Month

December 9, 2013

By Stanley Turkel, CMHS, ISHC 1.  Hotel History: InterContinental Hotels Company A recent story on the Hotels website stated "IHG's history in Latin...

Nobody Asked Me, But…No. 118; Hotel History: Chelsea Hotel (1884); Quote of the Month

December 19, 2013

By Stanley Turkel, CMHS, ISHC 1. Hotel History: Chelsea Hotel (1884)* The Chelsea Hotel is world-renowned as a residence for artists, writers, actors, and...

Top 5 Trends in Hotel Technology: Infographic

December 4, 2013

London, 4 December, 2013: With technology adoption on a rise, the expectations of travellers have also increased manifolds.  Thus a hotel's technology...

Travel Tripper Helps Hotels Earn New Guests in a Trusted, Natural Way with

January 2, 2014

Orlando, FL — January 2, 2014 — and Travel Tripper announced the beginning of a strategic partnership that includes a seamless integration...

Why Sales & Operations Will Never Get Along

December 30, 2013

By Steve DiGioia In the world of business there are many components that make up a successful venture.  All must work as a team with the one vision in...

5 Phrases That Should Never Be Used in the Customer Service Business

December 18, 2013

by Steve DiGioia “Customer Service” is a term that too frequently is used as a catch-all for the experience received or given in today’s business... to be Honored by HSMAI with a Silver Award in 57th Annual Adrian Awards Competition

December 10, 2013

New York — December 11, 2013 —, the brand advocate platform that helps hotels turn their guests into advocates will be recognized by...

Marriott CEO, Arne Sorenson, Discusses Company’s Move to NASDAQ and African Hotel Deal (Video)

December 9, 2013

Arne Sorenson talks about why Marriott made the switch to NASDAQ and the company's plan to become the largest hotel company in Africa.

Take Off the Training Wheels and Learn to Ride

December 30, 2013

by Renie CavallariThere is a huge difference between training and learning, and the gap between these two can be vast. Training-as it's often done in...

How To Implement A Front Desk Upselling Program / Doug Kennedy

December 16, 2013

By Doug KennedyDecember 16, 2013 As the industry looks ahead to what is hoped to be a continued rebound in demand in 2014, most hotel revenue and marketing...

EventBoard from Flyte Systems Goes Live at John Q. Hammons Houston Marriott South at Hobby Airport

December 17, 2013

EventBoard Provides Guests with a Convenient Single Point of Information for Property Way-finding, Meeting Schedules and Rooms, VIP Greeting, and Real-Time...

Benchmark Hospitality International Completes Renovations at Several Luxury Resorts and Hotels

December 23, 2013

The Woodlands (Houston), Texas, December 2013 … Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has announced the...

nSight Releases 2013 Holiday Season Global Travel Trends Infographic

December 17, 2013

New York heads the Top 10 Searched and Booked Destinations Lists, Dubai Surprises at No.9; While 50% of top destination travelers book as planned for both...

Gansevoort Hotel Group Founder, Michael Achenbaum, to Develop $98 Million Lifestyle Hotel in London

December 13, 2013

New York, N.Y. - December 13, 2013 - Michael Achenbaum, the creative visionary behind New York-based Gansevoort Hotel Group, has partnered with Douglaston...

HeBS Digital Once Again Authors Top Article of the Year

December 23, 2013

Summary: HeBS Digital reemphasized its status as the hospitality industry's leading full-service digital technology and marketing firm by contributing to...

Former Hyatt Regency Irvine Changes to Hotel Irvine & Conference Center

December 9, 2013

Hotel-Online and BuildCentral Have Updated 135 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. December...

Top Guest Rated U.S. Hotels of 2013 from

December 20, 2013

DALLAS, Dec. 20, 2013 -- To help vacation-goers get a jump start on travel plans for 2014, the experts at® recognized some of the most Outstanding...

Pegasus Solutions Launches the Pegasus Academy

December 6, 2013

Interactive Library of Client Learning Tools Tailors Client Support to Hotelier Needs DALLAS (December 5, 2013) – Pegasus Solutions has launched the Pegasus...

Naples’ Edgewater Beach Hotel, a Former Waldorf Astoria, Managed by Ocean Properties Sells for $55M

June Fletcher | Naples Daily News, Fla. | December 27, 2013

Dec. 24--NAPLES -- The Edgewater Beach Hotel in Naples has sold for $55 million. Public records show Panthers RPN LLC, whose address is care of Blackstone...

Barcelona’s Hotel SB Plaza Europa Signs with Pegasus Solutions

December 20, 2013

SB Hotels of Spain Leverages Distribution and Sales Support for Newest Hotel  DALLAS (December 20, 2013) - Barcelona's four-star SB Plaza Hotel Europa has...

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