Chatbots and the Guest Experience: How are Hotels Using Messenger Apps?
June 23, 2016
By Kevin O’Rourke, executive vice president of global sales, SiteMinder
Let’s face facts. We love to chat. And, believe it or not, there is little...
Made Hotel to Make Fall Debut in New York City’s NoMad Neighborhood
June 10, 2016
JUNE 2016, NEW YORK, NY – Opening in Fall 2016, Made comes to life as the inaugural hotel project from hospitality entrepreneur Sam Gelin. Spread across...
Meeting Customer’s Expectations in the New Age of Personalization
June 30, 2016
by Beth Harvey
It is no secret that personalization has been the hot topic for hotel marketers and technology professionals over the past couple of...
Airbnb vs. Hotels: Study Reveals Consumer Preferences Behind Explosive Growth
June 22, 2016
Qualitative study finds boutique properties could help hotels chains bridge the gap with Airbnb
DENVER – June 22, 2016 – Airbnb is growing at an...
iRiS Chosen by AccorHotels to Deliver a Mobile Guest Experience Solution for Their Global Hotel Network
June 15, 2016
Over 2,500 properties have already gone live with iRiS 'My Web Valet Lite'
The partnership forms part of further development to enhance...
A Brief History of Boutique Hotels
Provided Courtesy of BLLA
Hotels haven’t changed too much since Joseph and Mary arrived at the inn in Bethlehem and the clerk told them that their...
Infor Enhances Hotel Management in the Cloud
June 20, 2016
Infor HMS with Advanced Mobility Helps Speed Daily Operations and Improve Guest Experience for Hotels and Casinos
NEW YORK - Jun 20, 2016 - Infor, a...
U.S. Hoteliers on Alert After First Quarter Occupancy Decline
June 6, 2016
U.S. Lodging Market Forecast To Grow, But At Slower Pace
Atlanta – June 6, 2016 – The U.S. hotel market suffered a 0.5 percent decline in...
Data Center Outages: Why Humans Can be a Building’s Biggest Hazard
June 29, 2016
Somewhere in the world, someone spills a cup of coffee in a data center. In millions of homes and businesses across the United States, televisions go dark just...
HSMAI Region Europe to Co-Locate ROC Conference With Premiere HITEC Amsterdam in March 2017
June 24, 2016
Thu, 23 June 2016
Hospitality Financial and Technology Professionals (HFTP®), global leaders in the hospitality industry and producers of the...
Training Your Team for Upselling by Room Type and by Rate Option
By Doug Kennedy
After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is different, but this...
NewcrestImage Acquires 125-Room Hyatt Place Hotel in Grapevine, Texas
June 13, 2016
June 13, 2016 - NewcrestImage has expanded its portfolio with the purchase of the 125-room, 6-floor Hyatt Place hotel in the Dallas suburb of Grapevine, Texas,...
Knowland to Acquire Meeting Intelligence from Amadeus
June 21, 2016
Washington D.C., June 21 at 11 a.m.—Knowland announces today that it has entered into an agreement to acquire Meeting Intelligence (formerly known as...
Why You May Need to Change Your “Competitive Set” Now; STR Adopts New Guidelines
June 14, 2016
By Jim Butler and the Global Hospitality Group®
Hotel Lawyers | Author of www.HotelLawBlog.com
To maintain the confidentiality of hotel data, STR...
Recently Merged Destination and Commune Appoint Todd Wynne-Parry to Executive Vice President of Global Acquisitions and Developments
Englewood, Colorado – June 22, 2016 – Following the recent merger of the two successful, growing companies, Destination Hotels, the preeminent...
Aptech Computer Systems Launches Mobile Targetvue for Company Performance Access at HITEC
At HITEC Visit Aptech in Booth #719
June 20-23 at New Orleans’ Ernest N. Morial Convention Center
Web-Based Targetvue Budget Access Drives...
Why Digital Messaging is the Top Key to Loyalty for Travel Brands
June 28, 2016
To earn customers' brand loyalty, even the largest global travel brands are willing to spend big. Case in point: Hilton ponied up an estimated $100,000 or...
In a Changing Vendor Landscape, Independents Value Maestro PMS Partnership, Stability, Longevity
June 1, 2016
Visit Maestro PMS in Booth #1401 At HITEC in New Orleans
JUNE 20-23 at the Ernest N. Morial Convention Center
Unparalleled 24/7 Support, Service,...
TeleAdapt to Launch RoomCast powered by Chromecast at HITEC
June 16, 2016
Media Streaming Solution for Hotels, Focused on Simplicity
Sparks, NV (June 16, 2016) - TeleAdapt today announced the upcoming launch of its new product -...
SiteMinder Wins Big with Quest, Largest Apartment Hotels Brand in Australasia
Dallas, US – The global hotel industry’s leading cloud platform, SiteMinder, today announces it has secured a group-wide deal to provide the...
Maestro PMS Demos Tablet Capabilities, Mobile Guest Engagement Tools at HITEC
New Passport and Driver’s License Scanning Modules, Web Hotel Management Give Independent Operators Solutions for Market Leadership
June 15, 2016...
Nobody Asked Me, But… No. 162: Hotel History: Hotel Monteleone*
By Stanley Turkel, CMHS
1. Hotel Monteleone (1886), New Orleans, Louisiana (570 rooms)
The oldest hotel in the French Quarter is the Hotel Monteleone,...
The Power of Email Automation and Why it’s Important
Automated transactional emails can be the cornerstone of a hotels' communication strategy – they share details about the transaction, include all...
Early Check In: What Does It Really Deliver?
Whether guests check in remotely before arrival or show up way before check-in time – room availability makes everyone toe the line
Lotte New York Palace Appoints Rebecca Hubbard as New General Manager
June 8, 2016
New York, NY (June 8, 2016) – Lotte New York Palace announced today the appointment of long time hotel manager, Rebecca Hubbard, as the new General...