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Top 25 : Apr 2010

Service Superstars: Work Like You Own It!

April 20, 2010

By Bryan WilliamsFebruary 2010 Years ago, when I reported for my first day of work as a restaurant busboy, the maitreā€™d said something to me that I have...

Make Each Touchpoint Memorable: Cha-Ching!

April 20, 2010

By Dr. Bryan K. Williams, D.M. April 2010 A few years ago, I wrote an article entitled Engage every customer, one touchpoint at a time.  The basic...

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