Customer Service is the ‘New Marketing’
February 1, 2017
PARSIPPANY, NJ – February 1, 2017 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the...
Hilton Worldwide Reports a Q4 2016 Loss of $382 Million; Net Income for Full Year was $364 Million
February 15, 2017
MCLEAN, Va. - Hilton Worldwide Holdings Inc. ("Hilton," or the "Company") (NYSE: HLT) today reported its fourth quarter and full year 2016...
Puerto Rico’s Landmark El San Juan Hotel Reopens Following $60 Million Renovation; Joins Curio - A Collection by Hilton
February 7, 2017
SAN JUAN, Puerto Rico and MCLEAN, Va. - El San Juan Hotel, a landmark luxury, lifestyle and entertainment property in Puerto Rico, has joined Curio -...
nSight for IDeaS™ Helps Hoteliers Drive More Profitable Bookings by Tapping Forward-Looking Travel Intent Data
First-to-market revenue management solution provides exclusive access to travel intelligence and online demand data to give hoteliers an unseen competitive...
What’s Your Opinion on Tattoos in the Hotel Workplace
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca)
This is a topic you should definitely review with your HR director. Does a sentence appear in your hiring...
AccorHotels Reports Strong Earnings Growth in 2016; Outlines New Platform on AccorInvest
February 22, 2017
Revenue up 0.9% to €5,631 million (+2.2% LFL)
EBIT up 4.6% to €696 million (+3.8% LFL)
Net profit up 8.1% to €266 million
Maestro PMS Cloud Hosted Option Frees Full Service Independent Operators to be Hoteliers Again
Single and Multi-Property Operators Give Enterprise System Responsibility to Maestro Cloud PMS: Ease of Use, Centralized Remote Management Access, Lower Costs...
ALIS Conference 2017 – Recap
February 2, 2017
By Robert A. Rauch, CHA
This year’s ALIS Conference in Los Angeles was very interesting because nobody knew going in whether or not it would be upbeat....
5 Remarkable Hotels Innovating in Social Responsibility
February 9, 2017
by Nancy Huang
Although many hotels make an effort to integrate corporate social responsibility into their operations, there are some that have gone...
The Hotel Group Expands Portfolio with Addition of Two Montana Properties
February 23, 2017
Seattle, WA, February 23, 2017 — The Hotel Group, a nationally recognized Top 40 hotel management company, announced today the addition of the 92-room...
Houston Hotel Market: Will 2017 be Up or Down?
February 27, 2017
By Nuresh Maredia
With Super Bowl 51 in the history books, Houston hotels are back to facing an uncertain future. The big question to answer in 2017 is, will...
AHLEI Publishes New Edition of Revenue Management Textbook
February 28, 2017
Orlando, Florida, February 2017—The American Hotel & Lodging Educational Institute (AHLEI) has published a second edition of the textbook, Revenue...
Another Hit for the On-Line Travel Agents
By David Lund
The on-line travel agency world started exactly 20 years ago when Expedia was born inside Microsoft. Expedia with a valuation of over 10 billion...
Nobody Asked Me, But…No. 174: Hotel History: Chelsea Hotel (1884); My Five Published Books; Attorneys Take Note
February 20, 2017
by Stanley Turkel, CMHS
Stanley Bard, manager and part owner of the Chelsea Hotel in Manhattan for more than 40 years, passed away on February 14, 2017 at 82...
Travel +Leisure It List 2017: The Best New Hotels in the World
by Travel + Leisure Staff
At the end of every year, we at Travel + Leisure are busy taking stock of the past 12 months and putting together the It...
Bringing the Past to Life: The Future of Heritage Tourism in the U.S.
February 24, 2017
The excitement of amusement parks, interactive museums and ever-expanding zoos and aquariums has overshadowed heritage sites—but experiential technology...
Hotel Cybersecurity: What Can Happen When Hackers Strike?
By Jim Butler and the Global Hospitality Group®
Hotel Lawyers | Author of www.HotelLawBlog.com
2 February 2017
Theft of confidential data by hackers...
New Study Reveals Hoteliers Envision Similar Industry Technology in 2020 as Ten Years Ago
February 16, 2017
Research by Peter O’Connor, IDeaS, Revinate and SiteMinder shows little progress planned for future advancement within hotel technology.
Maestro PMS Announces 2017 Software Roadmap for Independent Operators
February 8, 2017
Handheld Tools for Guest Interaction, Streamlined Workflow for Higher Productivity, Tablet Enhancements for Personalized Service, and Direct Booking...
Greece’s StudySmart is AHLEI’s Newest International Associate
Orlando, Florida, February 2017—The American Hotel & Lodging Educational Institute (AHLEI) and StudySmart, a Greek organization that provides...
What is the Outlook for Asia Pacific Hotel Investors in 2017?
Hong Kong, February 2017 - A report released by JLL Hotels & Hospitality Group reveals the flurry of mergers and acquisitions seen in 2016,...
EAST, Miami Installs Latest Generation of Door Lock Technology from ASSA ABLOY Hospitality
Innovative hotel taps leader in door opening technologies for increased operational efficiency and guest satisfaction with New VingCard Essence lock
RoamBOOST Helping Right Cellular Wrongs
Engaging with a DAS provider that offers full-service consulting will help hotels get the most out of their IT investments
Boston, Mass. — February...
Travel Tripper Honored with Platinum Award in Digital Marketing at HSMAI’s 60th Adrian Awards
NEW YORK — On Feb. 21 the Hospitality Sales & Marketing Association International (HSMAI) honored Travel Tripper with a Platinum Adrian...
Hotel Sales – It’s Time to Use Video Email to Outsell the Competition
February 6, 2017
By Doug Kennedy
Based on what I hear from the hotel sales and catering sales managers I train each month, the vast majority of inquiries for groups, meetings,...