Why Your Guests Return, and Why They Don’t: Your Employees
January 10, 2018
By Chris Dornfeld
Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler...
10 Most Influential Hospitality Trends and Insights to Start 2018
January 8, 2018
Jump start the year with our round up of the top trends and insights shaping the hospitality industry right now.
1. The hotel industry's automated...
A Top Priority in 2018: 7 Steps to Achieve Hotel Website Accessibility and ADA Compliance
By Max Starkov
There are approximately 48.9 million Americans with some form of disability. People with disabilities spend over $17.3...
How is the Hotel Industry Using AI to Provide an Awesome User Experience?
January 29, 2018
by Mitul Makadia
In the 21st century, industries that remain adamant about integrating new technological revolutions are most likely to regress in their...
Hotel Trends in F&B for 2018
January 3, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Just as they did a century ago, hotel restaurants have a mantle to uphold by striving to be culinary...
Hotel Trends in Technology for 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
We all know that the future holds many fascinating possibilities about what can be adapted to improve...
Marriott, Hilton and IHG Lead U.S. Construction Pipeline Comprising 69% of Total Pipeline
January 29, 2018 – PORTSMOUTH, NH – According to the recent United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the...
Carver Companies Became the Largest, Hospitality Facing Human Capital Organization in North America in 2017
Happy New Year to you, your families and your teams! As always this time of year, we all take the time to reflect on the previous year and look forward to the...
Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?
January 25, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs
The hotel industry dramatically changed with the launch of TripAdvisor in 2000....
Serent Capital Invests in BirchStreet Systems, a Leader in Procure-to-Pay Business Solutions
San Francisco, CA – January 10, 2018 – Serent Capital, a San Francisco-based private equity firm focused on investing in high-growth technology and...
Art as A Marketing Strategy for Hotels – Infographic
January 4, 2018
Hotels Step Up Their Online Game to Encourage Direct Bookings
January 15, 2018
Getting guests to book directly on a hotel’s website rather than through an online travel agent (OTA) is a key challenge that hoteliers are gearing up to...
HVS Market Pulse: Seattle, Washington
January 2, 2018
By Kirsten Z. Smiley
My, oh, my! The famous catchphrase coined by Seattle Mariners’ longtime sportscaster, Dave Niehaus, is ever so fitting as we...
Local Measure Partners with Forbes Travel Guide as the Official Social Intelligence Provider for Luxury Hotels in 2018
Sydney and New York – January 10, 2018 - Local Measure, the leading location-based social intelligence platform for hospitality and tourism, has joined...
Six Ways to Design a Winning Guest Experience
January 22, 2018
Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics.
Trump International Hotel & Tower® Chicago Appoints Gabriel Constantin As General Manager
January 24, 2018
Trump International Hotel & Tower® Chicago is pleased to announce the appointment of Gabriel Constantin to general manager of the Forbes five-star...
New Study Finds U.S. Millennial Travelers Still Prefer Hotels Over Airbnb
January 23, 2018
Full-service hotels are preferred to short-term apartment rentals by margin of more than 2-to-1 Millennial travelers.
NEW YORK, Jan. 23,...
How a Small Guest Services Team Delivers Five-Star Service
January 11, 2018
Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...
Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value
January 18, 2018
By Arthur Chapin
Simply keeping up with the digital expectations of today’s tech-savvy consumer is no longer an option. Exceeding those expectations is...
HVS Market Pulse: Fort Worth, Texas
By Hunter Dietz , Kathleen D. Donahue
Anchoring the west end of the Dallas/Fort Worth Metroplex, Fort Worth features the old and the new. Also known as...
Top 10 Must-Have Hotel Technologies in 2018
By Jos Schaap
CEO and Founder - StayNTouch
According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand...
Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner
January 5, 2018
KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through...
Closing Out 2017, North American Hoteliers See Solid Gains in Rates and Bookings
All Travel Segments End Year with Strong Revenue Per Available Room (RevPAR) in Q4
NEW YORK – January 2, 2018 – TravelClick, a leading global...
Impact of Countervailing Forces on Hotel Values and Cap Rates
By Suzanne R. Mellen
After more than five years of relative stability, new factors are at play in the hotel investment market that will affect hotel...
Your Top 10 Digital Marketing New Year’s Resolutions
January 19, 2018
By Garrick Lee and Kerryn Gower
As we say hello to 2018, January marks a time of resolutions and new beginnings. During this month, it’s important for...