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Tag : terri miller

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3 Key Themes to Watch at HITEC 2018

June 12, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The elite of the hospitality industry is set to descend upon one of the most exciting...

Hotel CRMs Are Ready for Innovation

May 31, 2018

Are strategic technology partnerships the secret sauce for new ideas, advancement and market leadership? By Terri Miller, Chief Executive Officer &...

How to Deliver Personalized Guest Experiences in the Age of GDPR and Data Privacy Concerns

May 17, 2018

By Terri Miller Hotels are faced with an interesting dilemma. We’re entering a time of hyper-personalization — guests show dominating preference...

Hotels Have a Growing Guest Loyalty Problem … and They May Not Even Know It

May 3, 2018

By Terri Miller “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of...

Why A Mobile App May Be Key to Designing a Better Guest Experience

April 5, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs When was the last time you used an app? Today? An hour ago? A few minutes ago? For...

Interview: Concilio Labs CEO Terri Miller Talks About the Impact of GDPR on Hotels and Their Guests

March 15, 2018

Recognized as an industry expert on hospitality technology, eCommerce, and business intelligence, Terri Miller, CEO and co-founder of Concilio Labs, discusses...

Turn Data into Insights to Know What Your Guests Want, Creating Memorable Hotel Guest Experiences Along the Way

March 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder at Concilio Labs Last week, I had a revelation while I discussed peanut butter. I chatted with a...

Bringing Data to Life: How a Deeper Guest Understanding Drives Revenue

February 22, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Business today is all about choice — a surplus of choice. In this world of...

Use Data to Unlock Meaningful Guest Insights

February 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Today's hotelier is constantly bombarded with information. In the ongoing...

Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?

January 25, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The hotel industry dramatically changed with the launch of TripAdvisor in 2000....

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