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Tag : staff communication

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South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management

February 20, 2019

Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless...

New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

February 5, 2019

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors...

How Viceroy Los Cabos Creates an Immersive Guest Experience

February 5, 2019

ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is...

ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands

January 23, 2019

ALICE, the hospitality industry’s leading operations technology platform, is excited to announce  Alissa Hendel has joined the company as SVP for...

ALICE Celebrated As the #1 Best Place to Work in Hotel Tech 2019

January 22, 2019

ALICE is excited to share we have been named 2019’s #1 Best Place to Work in Hotel Tech by Hotel Tech Report. HTR surveys thousands of hotel tech...

ALICE Creates Eye-Opening Insights to Housekeeping Operations for Hotel Wailea

August 15, 2018

Hotel Wailea, Hawaii’s only luxury adults-only resort, has selected ALICE to enhance their internal communication and align their staff task management...

Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve

August 9, 2018

ALICE spoke with Chief Concierge of the Jung Hotel and Residences of the New Orleans Hotel Collection, Claudette Breve, about the impact of technology on the...

Eli Gerard Is ALICE’s Director of Sales for Mexico

August 6, 2018

ALICE, the hospitality industry's leading operations technology, celebrates Eli Gerard as Director of Sales for Mexico, overseeing hotel partners in Mexico...

Staff Efficiencies at The Chateaux Deer Valley Upgrade From Bunny Hill to Black Diamond With ALICE

August 2, 2018

The Chateaux Deer Valley has selected ALICE to improve staff communication and enhance its guest services at its ski hotel nestled amid the majestic Park City...

Les Clefs d’Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry

July 15, 2018

ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and...

Luxury California Hotel Group Selects ALICE to Standardize Operations And Communication Across Seven Properties

April 16, 2018

ALICE has been selected by multi-generational owned luxury properties, The Woodside Hotel Group, to enhance their internal communication, concierge operations,...

What Do You Do When You Can’t Rely on Radio Communication at Your 87-Acre, Canyon-Enclosed Hotel?

July 11, 2017

Managers at the boutique coastal ranch and spa The Ranch at Laguna Beach chose ALICE to improve staff communication, but have “fallen in love” with...

How Technology Helps A Lean Celebration Suites Staff Deliver Service Like a Team Many Times Its Size

March 6, 2017

The hotel’s General Manager was initially skeptical his staff would switch to ALICE, but, after seeing the system’s utility over pen and paper,...

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